Experience

• 

  Cms info systems

  May 2013 - Sept 2014

  Desktop support engineer

  Installation and Configuration Desktops and Laptops hardware part and prepare IMAC and Install and configure SAP and I-Vend database in SQL Express.Take all the store wise database backup on a daily basis if any issue raise a ticket with the vendor and Providing store wise support in the I-Vend application.Mail Client - MS Outlook 2003- 07 and Lotus Notes 8.5Installation, Configuration, and troubleshooting of various virtual session like VDI/VCS and Take Feedback by mail from the customers within procedural guidelines to ensure a Complete solution of their technical or service questions.● Installation and Configuration Desktops and Laptops hardware part and prepare IMAC● Install and configure SAP and I-Vend database in SQL Express.● Take all the store wise database backup daily if any issue raise a ticket with the vendor.● Providing store wise support in the I-Vend application.● Mail Client - MS Outlook 2003- 07● Installation, Configuration, and troubleshooting of various virtual sessions like VDI/VCS.● Take Feedback by mail from the customers within procedural guidelines to ensure a Complete solution of their technical or service questions● Monitor the HP Service Manager Tool for Site locations, (Logging user’s complaint, assigning a task to Engineers & following up till closure) Take the HP SM 9Ticket update and detail in the morning and evening EOD Con-call and shared the status with the senior management team. Show less

• 

  Progressive infotech pvt. ltd.

  Oct 2014 - Aug 2015

  Sr. sidedesk engineer

  ● Installation and Configuration Desktops and Laptops hardware part and prepare IMAC● Install and configure SAP and I-Vend database in SQL Express.● Take all the store wise database backup daily if any issue raise a ticket with the vendor.● Providing store wise support in the I-Vend application.● Mail Client - MS Outlook 2003- 07● Installation, Configuration, and troubleshooting of various virtual sessions like VDI/VCS.● Take Feedback by mail from the customers within procedural guidelines to ensure a Complete solution of their technical or service questions● Monitor the HP Service Manager Tool for Site locations, (Logging user’s complaint, assigning a task to Engineers & following up till closure) Take the HP SM 9Ticket update and detail in the morning and evening EOD Con-call and shared the status with the senior management team. Show less

• 

  Sovereign health group india

  Aug 2015 - Feb 2022

  Jr. system administrator

  Worked there as Jr. System Administrator.• Provide Complete IT support over telephone and remote (LogMeIn) to our office Users located in India as well in the USA office.• Managing Wi-Fi A/P, Wi-Fi Central Controller and provide access through MAC address.• Managing complete IT assets on Share Point Online (SHOCA Portal).• Installing, Configuring and Managing Windows operating system. • Configure Outlook mail client in EXCHANGE & POP/IMAP environment. • Working as a Global administrator in Office-365 Cloud Centre.• Responsible for creating DL, shared email box, and delegate permissions.• One Drive and SharePoint related issues (Data sharing, Drive Mapping, and permissions)• Primary On-site support for Office 365 issues.• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.• Perform scripting administration tasks and reporting using PowerShell.• Create User guides and instructional documents for end-users.• Troubleshoot active sync issues with mobile devices.• Creating and managing a new User account in Active Directory, assign permission through security group and Groups and OUs in a multi-domain environment and resolve login related issues.• Working knowledge of video conference system i.e. Online meetings and Skype for the business and Microsoft Team online meeting.• Creating Dashboard and MIS Reports of tickets logged and pending issues on a weekly basis.• Working and Manage Sigmund EMR includes User creation & permissions and provide access. Show less

• 

  Webhelp

  Feb 2022 - now

  Point of contact for all Security and Privacy related matters concerning a world class client.* Audit and assess device compliance, connectivity logs and abnormal behaviours via ELK Stack.* Define, create and implement policies and procedures to fulfill various security requirements.* Training staff in data protection and awareness.* Create and deliver Incident Reports for security breaches.* Audit change management and member of the Change Advisory board.* Assess and remediate vulnerabilities via Tenable.* Provide KPIs and reports to reflect security compliance.* Security assessments and follow up action plans to ensure compliance.* Provide all IT support to iMac and Windows User and manage them from JAMF and Microsoft Intune. Show less Providing remote support to UK and South Africa based end-users using desktop applications, chat features, emails, and phone assistance to customers.Provide Technical support to iMac Users and manage them through Jamf.Jamf administration and packaging.Troubleshooting and resolving hardware and software issues remotely to help end-users.Assisting end-users to set up accounts and install applications for a seamless onboarding experience.Establishing network configurations to guarantee ideal application performance.IT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysis.Giving users step-by-step instructions for resolving technological issues.Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams.Documenting and recording error reports and keeping track of performance indicatorsCollaborating with on-site technicians and customer support teams.Staying updated with the latest technologies and software updates. Show less

  • Security and Privacy DRI at Webhelp

    May 2023 - now

  • IT Technician

    Feb 2022 - Apr 2023