Diana Imanzhanova

Experience

• 

  Caspian Offshore Construction

  Jun 2012 - Aug 2013

  Volunteer
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  Reebok

  Mar 2014 - Apr 2015

  Sales Representative

  • Identified and met customer needs within the allotted sales territory• Delivered fast, friendly and knowledgeable service for routine questions and service complaints• Contributed to business growth by confirming customer satisfaction with service and quality• Reviewed account and service histories to identify trends and issues.

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  Autobahn Tires

  Apr 2018 - Aug 2018

  Customer Service Representative

  Implemented professional sales presentations to creatively communicate product quality and market comparisonsBuilt strong, professional relationships through identification of client needs, which increased overall sales and opportunitiesMaintain scheduling and event calendars, coordinating stuff and clientsIdentified and approached potential customers by generating leads, setting appointments and conducting site visits.

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  TD

  Sept 2018 - Sept 2019

  Completing financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient mannerCreating a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experienceAssess customer actions and behaviour to identify any possible suspicious activities in line with bank security policiesEvaluated customer account information to assess current issues and determine potential solutions. Show less

  • Customer Experience Coordinator

    Jan 2019 - Sept 2019

  • Customer Experience Associate

    Sept 2018 - Jan 2019
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  Mirus Renovation GTA

  Oct 2019 - Apr 2021

  Manager of Customer Relations

  Met with executive leadership, gathering and addressing CRM business requirements.Led sales data collection and management processes, ensuring uninterrupted flow of reliable data from account; worked closely with account and key stakeholders to improve data visibility, accuracy, and frequency.Resolved assigned accounts through investigation, exhausting all options to prevent foreclosure.Prioritized customers' requests, ensuring that all last-minute requirements were met

• 

  BARON CONSTRUCTION

  Apr 2021 - Aug 2021

  Sales Specialist

  Managed and processed 1,000+ sales transactions with 100% accuracy, contributing to enhanced customer satisfaction.Systematically collected and analyzed customer service data, identifying key areas for improvement that led to a 20% increase in service efficiency and customer satisfaction scores.

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  Self-employed

  Sept 2021 - Apr 2022

  Business Consultant

  Developed and implemented operational improvements for 10+ clients, increasing efficiency by 30% and reducing costs.Performed comprehensive market research for 5 sectors, leading to strategic growth plans that contributed to an average of 25% revenue increase for clients within a year.

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  RBC

  May 2022 - Apr 2023

  Banking Advisor Intern

  Obtained both IFIC and PFSA licenses within 8 months of starting the job.Achieved nominee status for Q1 performance.Recognized as a digital champion within the organization, leading training sessions.Successfully launched and coached a new system program.Consistently met or exceeded quarterly sales targets while maintaining a high degree ofethical and regulatory compliance, building strong relationships with clients

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  Vector Financial

  May 2023 - Sept 2023

  Commertial Mortgage Officer

  Ensured accurate input and verification of over 200+ loan terms, enhancing data integrity and loan processing efficiency.Expedited processing of construction and soft cost advances for 50+ projects, achieving 100% compliance with closing deadlines.

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  Slice Catering Inc

  Oct 2023 - now

  Executive Manager

  Spearheaded the development and execution of long-term business strategies, achieving a 40% revenue increase, 25% market expansion, and 35% brand enhancement.Managed daily operations, achieving 15% reduction in waste through improved inventory control, while ensuring efficiency and top-quality standards.Directed budget and financial forecasting processes, reducing operating expenses by 20% and maintaining profitability.

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  RBC

  Aug 2024 - now

  Banking Advisor