Kajal Patel

Experience

• 

  Matalan

  Oct 2012 - Jul 2014

  Customer Service Assistant

  Handling customer service enquiries and delivering high levels of customer service.

• 

  World Duty Free - WDF

  Jul 2014 - Aug 2019

  Customer Service Assistant

  Delivering excellent customer service in a continuous fast paced environment, with strict rules and regulations when selling tax free and duty free goods.

• 

  Revolution Bars Group PLC

  Nov 2016 - May 2017

  Bar Staff

  Team work and organisational skills have been very important at Revolution, due to a lot of tasks needed to be completed throughout busy nights such as Friday and Saturday. Therefore, I was using time management to complete these tasks on time, and also adapting to new situations quickly and effciently.

• 

  Ascential Plc

  Jul 2017 - Sept 2017

  Marketing Intern

  Data analysis tasks, copywriting, managing customer relationships, competitor analysis, event management, as well as managing social media platforms and multiple brand websites for different B2B events.

• 

  Kinetik Wellbeing

  May 2019 - Jun 2019

  Marketing Coordinator

  Handling customer care enquires, designing and creating marketing material, copywriting, updating website content, reviewing social media schedules and supporting the marketing team with valuable product insights.

• 

  Lubbock Fine

  Sept 2019 - Nov 2024

  • Developing, delivering, and evaluating the firm’s marketing strategy, in the form of go-to-market plans.• Designing, planning and executing marketing campaigns to raise brand awareness and generate leads.• Managing, mentoring and providing 1-2-1 coaching to my direct reports.• Excellent copywriting skills and the ability to adapt the tone ands style to various audiences. • Maintaining and growing social media channels, generating ideas and staying up to date with the latest trends. • Developed and implemented content marketing strategies across multiple channels. Oversee the firm’s content calendar to ensure compelling content is produced to our target markets.• Planning, executing and coordinating events such as webinars, seminars, roundtables and networking events for both internally and externally.• Working with the external PR agency to raise awareness of partner profiles, address any media enquiries, and generate thought leadership that drives significant and varied coverage. • Drafting award entries and rankings to increase brand awareness.• Experienced in working with advertisements in magazines, newsletters and books. • Oversee the development and maintaining of marketing collateral such as brochures, factsheets, and flyers.• Analysis of marketing analytics and reports to assess the performance of our marketing activities.• Creating and managing the firm’s marketing budget whilst also monitoring budget and forecast spend throughout the year.• Managing SEO and website strategy to drive traffic and increase engagement.• Proficiency in project management, multitasking and working on multiple initiatives.• Monitoring and managing the brand’s reputation through online presence. Show less

  • Marketing Manager

    Feb 2022 - Nov 2024

  • Senior Marketing Executive

    Sept 2021 - Feb 2022

  • Marketing Executive

    Dec 2020 - Oct 2021

  • Marketing Assistant

    Sept 2019 - Dec 2020
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  Utility Warehouse

  Dec 2024 - now

  Marketing Manager