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Rose Allen

Rose Allen

Followers of Rose Allen795 followers
location of Rose AllenDenver Metropolitan Area

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  • Timeline

  • About me

    Data-Driven Innovator | Client Success Enthusiast | Process Optimizer | Spanish Speaker | Adventurer & Lifelong Learner

  • Education

    • Batavia High School

      2008 - 2012
      High School Diploma General Studies

      Activities and Societies: President of Class of 2012, 2009-2011 Graduated early to study abroad through Rotary Youth Exchange to Peru

    • Simmons College

      2012 - 2015
      Bachelor's Degree Economics, minors in Internatinal Relations & Public Policy 3.8 GPA

      Activities and Societies: Finance Board Member (2012-2014), Economics Liaison President (2014), Student United for Justice Treasurer (2014), Nominated Class of 2016 Student Leader of the year (2014, 2015)

  • Experience

    • Rotary International

      Mar 2012 - Jul 2012

      The best way to learn a language is to be emerged in it. Rotary Youth Exchange teaches this wholeheartedly as it puts you into a native education system to learn and engage with students and professors in the country you now call home. This experience not only taught me patience, flexibility, and self-advocacy, but also gave me unforgettable memories and many lifelong friends. • Conducted Operating Room interpreting between International anesthesiologists and Peruvian surgeons• Provided patient history translations for Peruvian patients to International doctors

      • Rotary Youth Exchange Student

        Aug 2011 - Jul 2012

      • Medical Translator and Interpreter (Spanish-English)

        Mar 2012 - Mar 2012

    • AIRINC

      May 2016 - Jul 2021

      - Serve as a main point of contact for customer accounts in the North Central Region - Build and maintain relationships with multinational and Fortune 500 customers by proactively coordinating day-to-day needs, synthesizing and presenting data, managing deadlines, contract renewals, and delivering on all inquiries- Advise customers on best practices, trends, and policies around international and domestic employee retention resulting in better employee experiences, program cost savings, and increased efficiency- Collaborate with Business Development teams to ensure a smooth transition for new customers by developing an on-boarding process that best fits customer goals (eg cost savings, little disruption to assignee population, etc.) Show less

      • Sr. Global Strategic Account Manager

        Jul 2020 - Jul 2021

      • Global Strategic Account Manager

        Jul 2019 - Jul 2020

      • Global Expatriate Compensation Researcher

        Oct 2017 - Jul 2019

      • Global Data Specialist

        May 2016 - Oct 2017

    • Interactions LLC

      Aug 2021 - Sept 2024

      -Conducted detailed system audits and facilitated workshops to guide clients toward data-driven optimization of predictive AI models in call centers (IVAs).-Achieved a 24% year-over-year increase in automation by advising on process enhancements and system reconfigurations.-Developed and socialized a standardized KPI data template for Customer Success Managers, improving benchmarking and business case capabilities.-Collaborated with product and development teams to create a predictive model for assessing Customer Effort, identifying key growth opportunities.-Developed training materials and led advanced sessions, empowering clients to manage and measure application success effectively. Show less

      • Sr. Enablement Specialist

        Aug 2023 - Sept 2024

      • Sr. Enterprise Customer Success Manager

        Aug 2021 - Aug 2023

    • LearnLux Financial Wellbeing

      Oct 2024 - now
      Global Operations Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Rose Allen
      Break the Silance Award Futures without Violence Mar 2014 -Work with a team of students to evaluate, create, and implement new training processes within the college healthcare centers to address intimate partner violence and sexual assault-Research and work within new Title IX guidelines