Experience

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  Rotary international

  Mar 2012 - Jul 2012

  The best way to learn a language is to be emerged in it. Rotary Youth Exchange teaches this wholeheartedly as it puts you into a native education system to learn and engage with students and professors in the country you now call home. This experience not only taught me patience, flexibility, and self-advocacy, but also gave me unforgettable memories and many lifelong friends. • Conducted Operating Room interpreting between International anesthesiologists and Peruvian surgeons• Provided patient history translations for Peruvian patients to International doctors

  • Rotary Youth Exchange Student

    Aug 2011 - Jul 2012

  • Medical Translator and Interpreter (Spanish-English)

    Mar 2012 - Mar 2012
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  Airinc

  May 2016 - Jul 2021

  - Serve as a main point of contact for customer accounts in the North Central Region - Build and maintain relationships with multinational and Fortune 500 customers by proactively coordinating day-to-day needs, synthesizing and presenting data, managing deadlines, contract renewals, and delivering on all inquiries- Advise customers on best practices, trends, and policies around international and domestic employee retention resulting in better employee experiences, program cost savings, and increased efficiency- Collaborate with Business Development teams to ensure a smooth transition for new customers by developing an on-boarding process that best fits customer goals (eg cost savings, little disruption to assignee population, etc.) Show less

  • Sr. Global Strategic Account Manager

    Jul 2020 - Jul 2021

  • Global Strategic Account Manager

    Jul 2019 - Jul 2020

  • Global Expatriate Compensation Researcher

    Oct 2017 - Jul 2019

  • Global Data Specialist

    May 2016 - Oct 2017
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  Interactions llc

  Aug 2021 - Sept 2024

  -Conducted detailed system audits and facilitated workshops to guide clients toward data-driven optimization of predictive AI models in call centers (IVAs).-Achieved a 24% year-over-year increase in automation by advising on process enhancements and system reconfigurations.-Developed and socialized a standardized KPI data template for Customer Success Managers, improving benchmarking and business case capabilities.-Collaborated with product and development teams to create a predictive model for assessing Customer Effort, identifying key growth opportunities.-Developed training materials and led advanced sessions, empowering clients to manage and measure application success effectively. Show less

  • Sr. Enablement Specialist

    Aug 2023 - Sept 2024

  • Sr. Enterprise Customer Success Manager

    Aug 2021 - Aug 2023
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  Learnlux financial wellbeing

  Oct 2024 - now

  Global operations manager