Experience

• 

  Brussels airlines

  May 2011 - now

  -Responsible for the chargebacks handling & reporting-Set up and execute necessary processes to limit payment cards fraud in line with the Belgian data protection legislation. -->Minimize payment card fraud levels of online sales by optimizing the risk parameters of thefraud prevention tool, by taking the correct decisions and by communicating these decisions to the concerned airports. --> Minimize payment card fraud levels of call centre sales by responding fast to any fraudcheck and by creating a high and permanent fraud risk awareness level in each call centre.- Set up and follow-up processes at outsourced party to limit payment cards fraud: coordinate theoutsourced fraud prevention activities --> provide feedback, training, instructions, update procedures,etc.-Analysis of all incoming Chargebacks-Regularly report on activities - Daily communication with external providers (payment provider, acquirers, banks, law enforcement, etc.) - Support organizational projects-etc. Show less

  • Customer Relations Manager

    Dec 2024 - now

  • Credit Card & Fraud Prevention Manager

    May 2015 - Dec 2024

  • Flown revenue & Interline Controling officer

    Dec 2013 - Apr 2015

  • Sales Representative

    May 2011 - Nov 2013