Byron Wills

Experience

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  Wegmans Food Markets

  Sept 2008 - now

  • Advocate for the training and development of all employees • Ensure an environment for opportunity for all to succeed (safe, compliant, diverse, fair and harass-ment free)• Objective advisor, facilitator, coach and consultant to store management and employees• Utilize company tools and best practices when hiring the best talent for the organization to ensure each store is staffed with knowledgeable employees who serve our customers, seek continuous improvement and live our values• Educate and coordinate programs and services that are important to our people including medical, dental, 401K savings account benefit programs, EAP, compensation, disability, workers compensation, FMLA, scholarship and recognition Show less • Manage thousands of online applications using Taleo Systems for three Grand Opening Stores.• Screen and interview potential applicants for all levels of store operations.• Train and develop store management in HR systems and processes.• Manage all onboarding processes including administration of physical/drug tests, background checks, employment verification reports and onboarding paperwork.• Attend job fairs and local community and recruitment events. • Coordinate with local high school and college campuses in regards to employment and scholarship opportunities. • Facilitate orientation sessions and process all federal and state tax documentation as well as payroll and WOTC forms for new hires. Show less • Independently manage all nightly store operations.• Inspect culinary and perishable departments nightly to ensure compliance with food safety guidelines.• Manage all Front End operations.• Monitor activities and daily schedules for over 100 Front End employees.• Handle operations within the Accounting department including balancing tills, administering audits, and adjusting payroll for the Front End.• Answer all inquiries and solve customer grievances, both in-store and over the phone.• Delegate tasks to ensure Incredible Customer Service is administered in the department.• Interview potential candidates for employment opportunities, working alongside the Human Resources department in the selection process.• Forecast sales through Plan and Summary Reports and LaborPro to effectively schedule and manage labor within the Front End.• Plan and coordinate employee celebration events throughout the year. Show less • Performing all cash register operations.• Process different payment forms and maintain cash management compliance. • Manage labor and coordinate the Front End to ensure over 30 cashiers are taking breaks and lunches appropriately throughout the work day. • Administer incredible customer service and inspire that mentality throughout the department.• Learned all aspects of the Customer Service desk including Lottery, Money Orders, returns, and handling customer inquiries and concerns. • Completion of two 12 week summer internship programs highlighting leadership, scheduling, and basic store operations management. Show less

  • Employee Representative (HR Generalist)

    Feb 2017 - now

  • Recruiter

    Jul 2015 - Feb 2017

  • Service Team Leader

    Sept 2013 - Jul 2015

  • Front End Coordinator/Summer Intern/Cashier

    Sept 2008 - Aug 2013
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  Virginia Tech

  Jan 2010 - Jul 2013

  Work Study Student/Office Administrator

  *Basic Office Administration for the Department of English: • Interact with both professors and students to answer departmental inquiries• Enter professor evaluation data into Excel• Make copies and distribute inter-office mail for professors• Handle, file and dispose of sensitive information for the department

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  Lighthouse Financial Planning

  May 2012 - Aug 2012

  Compliance Intern

  •File, sort and systemize sensitive client documentation to ensure accordance with SEC compliance guidelines•Manage clientele information into RedTail® Systems. •Help prepare materials for quarterly client meetings

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  Patient First Medical Center

  May 2017 - now

  Patient Service Representative

  • Provide exceptional patient and client care services daily.• Register patients quickly and accurately.• Collect payments for patient visits, diagnostic studies, medications and supplies.• Partner with local medical providers and work to provide up-to-date medical records for patients.• Verify patient charts and ensure insurance information is processed accurately.• Assessing medical complaints and using sound judgment to determine immediate course of action in emergency treatment situations. Show less