Philip Esposito

Experience

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  7-Eleven

  Jan 1997 - Jan 1998

  Jr. Field Consultant

  Managed store and staff for 4 months, increasing revenue by $50,000 per monthCoached store staff and new store owners on communication skills, inventory management, leadership, and product presentationCompleted extensive retail training including inventory management, accounting and revenue generation

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  Chase

  May 1998 - Feb 2007

  AVP - HR Training & Development

  Responsible for development of credit staff, new hires and leading staff meetingsTrained new credit analysts in credit theory and systems trainingUtilized and trained salesforce.com to national sales team Trained all levels in sales, marketing, systems, products, and phone sales Conducted team building and product training at national and regional sales meetingsLead trainer on call center opening in Dallas, TX, coordinating and facilitating training for aggressive ramp-up strategyConducted diversity trainings and communication skills training for various levelsHeld roles in Recruiting Department, HR Department, Credit Department and Customer ServiceFacilitated 4/6 weeks new hire programs, managing classroom and staff in their first 7 weeks on the job Show less

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  Sleepy's, The Mattress Professionals

  Jan 2007 - Jan 2008

  Process Improvement Manager

  Introduce operational efficiencies to the call center saving money and increasing revenueWorked closely with management team to develop key programs to return customers to showroom to increase salesAnalyzed statistical call data, made recomendations for operational efficiencies and tracked financial gains

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  Luxottica

  Jun 2008 - Apr 2011

  Manager, HR Training

  Created and facilitated Supervisor training program for first time and first level supervisors with positive management feedbackCreated and facilitated Communication Skills course for legal administrative staffManage training function for organization with heavy emphasis on Sales trainingManaged trainer on re-design of Sales New Hire curriculum, focusing on consultative selling and classroom engagementAs part of a small HR team, handled HR functions (benefits enrollment, compensation planning, bonus payouts, HR and corporate activities, elimination meetings, recruiting events, etc.) during busy periods. Developed product training for fashion brands to deliver to 1099 Sales team and phone sales call center Show less

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  Travel Impressions

  Jun 2011 - Jun 2013

  Sr. Manager - Training and Organizational Development

  Designed training programs for all businesses and functions when necessaryDeveloped e-learning sales and marketing programs for call center staffManage trainers in their day to day functions as trainers/designersDesigned and delivered Leadership Training company-wideCreated "Interviewing Skills" classes for managersResponsible for helping build employee rewards programs

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  Canon USA

  Jun 2013 - Mar 2015

  Curriculum Development Specialist - Canon Sales and Marketing

  Designed Sales Training Programs focusing on asking questions, uncovering needs and building relationshipsDesigned Product Training Programs emphasizing product quality and company strengthsDesigned Call Center Sales Programs to incorporate probing skills and selling to specific needsDesigned E-Learning Sales Programs in Captivate, to emphasize product specifications Learned and utilized SPIN Selling techniques in sales training materials and interactionsCertified in DDI - Facilitation Show less

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  NYC Department of Education

  Mar 2015 - Jul 2016

  Trainer
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  Metro-North Railroad

  Jul 2016 - now

  Training Officer