Appaji Penta

Experience

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  ICOMM Tele Limited

  Feb 2000 - Aug 2003

  Engineer Customer Support

  Installation & Maintenance of Microwave systems such as Mark-I, II & IIIInstallation & Maintenance of MARR (Multi Access Rural Radio) SystemsInstallation, Maintenance of Free Space Optics (FSO), Wireless Optical Media to transmit 155 MBPS to 622 MBPS (STM-1 to STM-4) in the range of 2 km MaxHaving exposure on RF survey for VPT (Village Public Telephone) for TaTa Teleservices in A.P. using GPS instrument

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  Bharthi-Airtel Broadband And Telephone Services

  Aug 2003 - Jul 2007

  ZONAL INCHARGE: Installation & Fault Repairs

  oProfile included last mile network built up and end to end service delivery to all segments of customers in a defined territory of Delhi. oHandholding customers on service front by providing service support and fault repairs on logged incidents. Vendor Management and Liasoning (RoW) was the key role for this profile.oMy notable accomplishments during this tenure were projects of reducing hard fault rate in different areas of Delhi and hence building CSAT and revenue.oCo-ordination of network engineers to ensure on-time service delivery to customers and ensure 99.9% service uptime, customer fault rectification. Show less

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  Tata Teleserivces ltd

  Aug 2007 - Mar 2009

  Head Data Circuits ( Entriprise Customers)

  oEnd to end project execution for TATA Chemical Gujarat with delivery of 1250 eCentrex voice lines over DLC at Mithapur plant. Migrated existing old PBX system on new DLC setup without service impact.oTech refresh project for NMS & PDSN telco network reengineering of Gujarat. Setup of four regional NOC with total Voice & Data structured LAN capacity over 1000 points & redundant WAN network connectivity with Mumbai datacenter & NOC.oResponsible for trouble-shooting and maintenance of all Lease Lines/ PRI lines, etc and maintaining uptimes as committed in SLAs. oHandling Corporate Customers to provide them Voice as well as data solutions to them and Handled singly for the company. oResponsible for Programming and Installation of different types of FWTs (Fixed wireless terminal) e.g. LST 250 (P), LST 250 Meeting and understanding customer’s voice and data Requirements Coordination with external agencies like VSNL, TISL and Vendors, as and when required. oResponsible for Process/Product training to technicians, Field Engg. & operation team. oProviding training for Call center executives for better understanding of the products and process. oAnalyze the key performance measures and service levels, identify root cause. Show less

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  Globacom

  Mar 2009 - now

  •Managed deployment of technology upgrade of Telecommunications core and access networks from Alcatel-Lucent to Huawei's IMS Cloud Platform, which has 11,000 active users.•Successfully led a multimillion-dollar technology modernization project for Globacom across 34 locations in Africa, overseeing a team of 60+ FTEs and implementing LAN, WAN, MPLS, VoIP, WOS, Voice, DSL, and Video Conferencing Services.•Transformed 67 remote offices of the Department of Petroleum (DPR) in Nigeria from TDM to IP connectivity using our existing MPLS, fiber and Microwave backbone network, resulting in a 20M increase in income.•Enhanced efficiency and scalability of First Bank Nigeria's 215 outlying branch offices to our fiber network.•Effectively plan, design, and implement comprehensive IT infrastructure encompassing hardware, software, networks, and systems. •Oversee the installation, configuration, and maintenance of servers, network devices, storage systems, and other IT infrastructure components.•Manage and monitor network connectivity, including LAN, WAN, and internet connectivity.•Manage and configure network devices such as routers, switches, firewalls, and load balancers.•Proficiency in implementing and managing networking protocols, such as TCP/IP, DNS, DHCP, and VPN.•Expertly troubleshoot and resolve hardware, software, and network issues, monitor network performance, optimize infrastructure, and effectively coordinate with vendors and internal teams for seamless operations.•Collaborate with cross-functional teams to identify and implement infrastructure enhancements, upgrades, and optimizations.•Proactively stay abreast of emerging technologies and industry trends, providing recommendations for continuous improvement of IT infrastructure.•Understands the Software Development Life Cycle (SDLC), IT Service Management Processes (ITSM), Jira, DevOps methods (CI/CD), git, GitHub, Ansible, Terraform, and Kubernetes Show less •Lead a team of 13 NOC Engineers and 22 Field Support Engineers, including two Team Leads.•Delivered 1004 Enterprise Circuits to 607 individual customers.•Manages L2 and L3 support for 1004 Enterprise Customers, 534 ADSL Customers and 900 PRI customers.•Drove the full product/service life cycle from acquisition through service delivery, service assurance, revenue development, churn management, network monitoring, and guaranteeing maximum circuit availability to Globacom premium clients across Nigeria.•The profile provides 360-degree coverage for handling major accounts, as well as a thorough understanding of Globacom's core network and products (USPs) such as Lease lines, ISDN BRIs, PRIs, Ethernet Lease lines, MPLS, VPNs, BGP, IPLC, Centrex, POTS, Connectivity through TDM, MEN, Wireless medium on WiMAX, LMDS, and UBRs. Show less

  • Technical Project Manager

    Feb 2015 - now

  • Entreprise Data Manager

    Mar 2009 - Feb 2015