Carmella Singh

Experience

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  Jollibee Group

  May 2005 - May 2006

  Service Crew

  •Maintained high standards of customer service during high-volume, fast-paced operations .•Mastered point-of- service (POS) computer system for automated order taking.•In charge of processing customer bills through cash and credit transactions.•Followed procedures for safe food preparation, assembly, and presentation.•Assisted management with inventory control and stock ordering.•Took initiative to find extra tasks when scheduled duties were completed.

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  SYKES

  Oct 2006 - Oct 2007

  Outbound Sales Service Representative – Account: Capital One, USA

  •Calls prospective customers to explain type of service or product offered•Responsible for initiating, documenting and handling product/service-related transactions over the phone.•Managed multiple priorities and maintained effective results in a quota driven workplace.•Requires extensive product/service knowledge and the ability to effectively demonstrate, motivate and educate customers.•Maintain strict compliance to call handling procedure, scripts and rebuttals during sales presentations.•Ability to identify, qualify and create sales/upgrade sales opportunities, matchproduct features and benefits to customer needs and effectively close a sale. Show less

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  Teleperformance

  Dec 2007 - May 2008

  Inbound Customer Service Representative

  • Captures pertinent information of the Client or customer, encodes in the company provided CRM tools or software• Handled a high influx of inbound calls within a dynamic call center environment.• Deal with customer inquiries, verifies account and other information.• Provides concise, quality customer service in a professional, timely and courteous manner.• Demonstrate best judgment in the disbursement of adjustments and credits.• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Show less

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  Convergys

  Jun 2008 - Jan 2011

  Inbound Technical Support Representative

  • Provides troubleshooting support for residential and business DSL service• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.• Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs, some routine and straightforward, some complex and challenging.• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues• Responsible for customer satisfaction through effective handling of customer problems• Troubleshoot, identify and document product questions, issues and enhancements in an issue tracking system Show less

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  Aramex

  Apr 2011 - Jul 2015

  Sales Coordinator

  • Prepares and follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.• Able to efficiently respond to any online or telephone queries in a calm and friendly manner.• Produce reports on progress within the department and outline any developed strategies to improve.• Liaises between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.• To respond quickly and efficiently to all in-coming sales enquiries by telephone and email, preparing quotations as required.• Assisting in implementing the sales strategy as set by the company, including strategies for encouraging repeat business and cross-selling.• Generating new clients thru cold calling and following up business from existing clients.• Actively manage the client database to ensure information is accurate and kept up to date for follow up calls• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Addressing and taking action all related customs service requests.• Handling Documentation Process.• Clearance and Delivery update to our clients in a timely manner.• Basic use of our CRM system to update data when required. Show less

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  Fetchr

  Aug 2015 - May 2017

  Key Account Manager

  • Working on a territory to win, develop and retain clients, through regular face to face and telephone contact.• Manages assigned customers and budget base; pursues and secures business in line with the business objectives.• Build and maintain strong, long-lasting customer relationships by developing a trusted advisory role• Proactively assess, clarify, and validate customer needs on an ongoing basis• Builds a good understanding of target customers and the assigned account base.• Communicates significant trends, rate changes and policies to assigned accounts.• Researches and understands the territory to identify and establish business contacts with potential customers.• Researches and analyses competitive and industry trends.• Ensures customer relationship management tools (Pipedrive and Sales Daily Dashboard are updated on time and are of excellent quality.• Assist with high severity requests or issue escalations as needed• Forecast and track key account metrics• Managed a small group of customer support representatives. Show less

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  ProConnect Integrated Logistics

  May 2017 - Mar 2020

  • Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.•Build and maintain relationships with key customers to farm and grow the revenues.•Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered.•Maintain updated knowledge on current products, pricing, and market conditions.•Actively seek out new sales opportunities through cold calling, networking and social media.•Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.•To be compliant with company’s finance SOPs.•Build strategic business relationship with key stakeholders with respective counterparts at the customer level and leverage those relationships to achieve company’s objective. Show less • Handling all shipment inquiries.• Negotiating with different agents worldwide to obtain best and cost efficient rates.• Developing pricing strategies with an eye towards maximizing company’s profits.• Responsible to quote and coordinate customer shipment movement for Import and export, reporting and continuous follow up until delivery.• Manage customer inquiries, problems, requests and suggestions; determinesappropriate solutions and/or responses.• Outbound calling for sales and arranging meetings to gain business opportunity.• Providing contract agreement/ proposal for new, regained and active customers.• Coordinating with various departments, Airlines, Agents to provide clients withquotations for Freight and Courier shipments, along with custom requirements.• Work closely within the team and internal departments on day-to-day operationalprocesses for Freight Forwarding. Show less

  • Sales Executive

    Jul 2019 - Mar 2020

  • Senior Commercial Executive

    May 2017 - Jul 2019
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  Lyve Global

  Mar 2020 - Dec 2021

  Senior Key Account Manager
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  GLT Express

  Dec 2021 - Nov 2022

  Key Account Manager
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  RSA Global

  Jan 2023 - now

  Key Account Manager