Experience

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  Atento de guatemala, s.a.

  Mar 2006 - Jun 2007

  Union fenosa service teleoperator (guatemala electric energy service)

  Responsible for providing high-quality customer service to electricity users of Unión Fenosa in the interior of Guatemala. Focused on meeting the needs of both small and large clients, ensuring efficient and timely responses to their requirements.Responsibilities:Answer customer calls, providing clear and accurate information about the electricity services offered by Unión Fenosa.Effectively resolve customer inquiries and issues, seeking the best solution in the shortest possible time.Record and follow up on customer requests, ensuring they are met within established timelines and with a high level of satisfaction.Collaborate with other departments to facilitate issue resolution and enhance the customer experience. Show less

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  Ingenieros consultores de centro américa, s.a. (icca)

  Aug 2007 - Feb 2013

  Project manager

  Responsible for the comprehensive management of civil works projects, ensuring the planning, execution, and delivery of high-quality infrastructure initiatives. Focused on coordinating multidisciplinary teams and conducting technical evaluations of projects to optimize resources and ensure compliance with regulations.Responsibilities:• Civil works project management: Supervised all phases of infrastructure projects, from initial planning to execution, ensuring compliance with deadlines and budgets.• Coordination of multidisciplinary teams: I led specialists in the areas of feasibility studies, environmental analysis, soil studies and structural conditions, ensuring the correct alignment of their efforts with the objectives of the project.• Technical evaluation of projects: Carried out detailed feasibility studies and infrastructure condition for key projects, optimizing the use of resources and ensuring the safety and technical feasibility of each initiative.Achievements:• Successful design of the western regional center for the Mariano Gálvez University in Quetzaltenango, delivering a project aligned with the client's needs and respecting the expected times and costs.• Leadership of a team of 70 people in the Transmetro feasibility project for the Municipality of Guatemala, ensuring the correct technical evaluation and compliance with all local regulations.• Feasibility study and condition of the By-Pass in La Union, El Salvador, providing detailed analyses that ensured the viability of the project and facilitated its approval. Show less

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  Guateplast, s.a.

  Feb 2013 - Aug 2013

  Marketing and market analysis strategist

  Responsible for creating sales reports and data analysis, focusing on restructuring procedures to improve efficiency in production and sales areas. Expert in proposing and developing digital strategies, including the creation of a website for online sales.Responsibilities:Generate sales reports that analyze product performance and market trends, facilitating informed decision-making.Restructure and optimize procedures in the production and sales areas to enhance operational efficiency.Develop proposals for the implementation of an online sales website, aiming to expand digital presence and increase sales opportunities.Achievements:Created sales reports that resulted in a 15% improvement in identifying market opportunities.Implemented new procedures that increased production area efficiency by 20%.Proposed and designed an online sales website, which has boosted inquiries from potential customers by 10% since launch. Show less

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  Alcsa

  Sept 2013 - Nov 2020

  Responsibilities:• Designed and implemented commercial strategies that achieved double-digit sales growth in 1.9 years, with a focus on markets in Honduras, Costa Rica, El Salvador and Nicaragua.• I coordinated the opening of new distribution and wholesale channels as well as the optimization of the product portfolio, which allowed the expansion in the United States.• Led key negotiations with wholesalers and distributors, retailers and horecas in Central America and the Caribbean, maximizing profit margins.Notable Achievements:• Double-digit growth: Continued increase in sales and expansion of the product portfolio in key markets.• Opening of new markets: Study and opening of markets in the Central American region adn U.S. Show less Responsibilities:• Design and development of technological solutions: I led the creation of software architectures that maximized the cost/benefit balance, providing efficient tools for the financial, logistics and manufacturing areas.• Business Intelligence Strategy: Implemented Business Intelligence systems for data analysis, improving strategic decision-making in key areas such as commercial, finance and operations.• Digital Transformation: Oversaw the evaluation and execution of complex technology projects, including the implementation of ERP (SAP 1709) and SFA, ensuring the integration of new systems with existing processes.• Team management: I led a multidisciplinary team of 4 people, ensuring the alignment of their activities with the objectives of the project, promoting their professional development and increasing productivity.Notable Achievements:• Successful implementation of SAP 1709 in record time of 6 months, optimizing operational efficiency and reducing processing times in the areas of manufacturing and logistics.• Development of a comprehensive Business Intelligence system that allowed a unified view of financial, logistical and commercial data, improving the quality of information for decision-making.• Integration of biometric systems and scales with SAP, automating the control of inputs and outputs in the supply chain, increasing the precision and efficiency of processes.• Effective team leadership: I managed to maintain high levels of productivity and cohesion in the team, meeting the deadlines and objectives of the project. Show less Responsible for the management and development of software projects, as well as the administration of human resources. Implementer of business intelligence systems using tools such as Performance Point, SharePoint, and Microsoft SQL Cubes.Responsibilities:Development and implementation of business intelligence systems in key areas such as Finance, Logistics, Manufacturing, and Sales.Integration of biometric systems and scales with Microsoft Dynamics GP and later with SAP S/4 Hana to enhance operational efficiency.Supervision and leadership of personnel, ensuring goal achievement and continuous improvement.Achievements:Increased operational efficiency by 10% through process optimization via business intelligence.Reduced registration errors by 20% and response time in logistics operations by 15% after system integration.Developed a training program that enhanced team skills, resulting in a 15% reduction in project implementation time. Show less Responsible for analyzing and understanding the requirements of user areas, providing support and solutions to each emerging need. Expert in implementing systems and technologies that optimize operations in commercial, logistics, manufacturing, finance, quality, human resources, procurement, and technology.Responsibilities:Analyze the requirements of various departments within the company to ensure alignment with commercial and technological objectives.Provide ongoing support and guidance to users to maximize the use of implemented technological tools.Lead the implementation of analytical and business intelligence systems, ensuring their effective integration into existing processes.Achievements:Successful implementation of the raw material analysis system for Arrozgua, improving inventory management efficiency.Optimization of the SFA system with adjustments resulting in a 25% increase in sales team productivity.Development and implementation of the first business intelligence module for commercial and logistics areas, facilitating data-driven decision-making and increasing operational visibility. Show less

  • Export and Business Intelligence Manager (Regional Commercial Director)

    Mar 2019 - Nov 2020

  • Application Development Manager (Regional Project Director)

    Jan 2017 - Feb 2019

  • Development supervisor (Software Manager)

    Dec 2014 - Dec 2016

  • Digital Transformation Analyst

    Sept 2013 - Nov 2014
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  Profesional independiente

  Dec 2020 - now

  Independent business strategy consultant

  Analysis of requirements, system evaluations, and solution implementation. Specialized in ICT, project management, and results-driven problem solving for established companies. My consultancy services focus on assessing the technological feasibility of projects, as well as designing and recommending strategic technology solutions that generate higher returns for stakeholders.

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  Alimentos ideal, s.a.

  May 2022 - Aug 2023

  Export manager central america, caribbean and the u.s. (regional commercial director)

  Responsibilities:• I led strategic and budgetary planning, with a focus on maximizing margins and expanding in international markets (Central America, Belize, Caribbean, and the United States).• Increased sales by 10% and developed a new marketing strategy that increased market share by 20% in Belize.• Established key relationships with distributors and wholesalers, horecas and retailers, ensuring the commercial success of new products launched in markets such as the Dominican Republic and Belize, as well as in Central America and the U.S.Notable Achievements:• Increased sales and international expansion: 10% growth in sales and opening of new markets in the Caribbean region.• Business Relationship Management: Developed strong relationships with distributors and wholesalers that drove market share in various territories Show less

• 

  Slc trade

  Aug 2023 - Feb 2024

  Liderar equipos talentosos y colaborativos mientras trabajamos juntos para impulsar la eficiencia, la innovación y la excelencia operativa.

  • Director de Operaciones y Tecnología (COO & CTO)

    Nov 2023 - Feb 2024

  • Chief Technology Officer

    Aug 2023 - Nov 2023
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  Universidad da vinci de guatemala

  Jul 2024 - now

  College professor

  As a tenured professor at Universidad Da Vinci de Guatemala, I teach Digital Economy and e-Business, Seminar on New Trends in Digital Marketing, Strategic Communication, and Strategic Planning. My focus is to equip students with the necessary tools to excel in an increasingly digital and competitive business environment, promoting the adoption of emerging technologies, data analysis, and innovative strategies. Throughout these courses, students develop practical skills that enable them to tackle current market challenges with strategic insight and adaptability. Show less