Brooke Wilson

Experience

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  MOOYAH Burgers Fries and Shakes

  Apr 2020 - Nov 2021

  Assistant Manager

   Presented Manager with a positions chart to provide a proficient backline. Increased customer satisfaction rate from a Yelp rating of 3.8 to a 4.1 Cut labor by 10% by keeping track of everyone’s breaks and what time they clock in and out. Be able to work 40+ hours a week. Keep an organized food line by cleaning and expediting the floor.

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  Starbucks

  Nov 2021 - Jan 2023

  Barista (Team Lead)

   Be able to multi-task.  Remember over 20 different combinations of Coffees, teas, and refreshers. Provide great teamwork with staff of 4-6 baristas.  Provide great speaking skills. Possess empathy when having customer complaints. Be able to step up when shift must step off the floor. Created a combination of drinks with speed. Always communicate with your fellow baristas.  The Ability to help guide new baristas as they grow. Understand and obtain knowledge about Coffee. Show less

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  Smoothie King (SKFI)

  Feb 2023 - now

  Shift Lead

   Provide great Customer service. Communicate with scheduled staff on the goals and objectives. Be able to work 40 -50 hours per week. Decreased drive time by more than 50% from 3 minutes to 1 min. 30 sec. Creating a positions chart for an efficient flow on the floor and off.