Yash Kothari

Experience

• 

  Gujarat State Fertilizers & Chemicals Limited

  May 2018 - Jun 2018

  Engineering Intern

  • Demonstrated strong technical knowledge in chemical engineering principles, including mass and energy balances, reaction kinetics, and unit operations.• Equipment Operation and Troubleshooting: Acquired an extensive comprehension of the functioning, diagnosis, and fundamental principles of vital equipment, including packed distillation columns, evaporators, and compressors. Collaborated in addressing and resolving process-related challenges, guaranteeing seamless operations within production limits.• Fire Mitigation and Protection Systems: Acquired in-depth knowledge of various fire mitigation and protection systems, including fire hydrants, fire monitors, fixed water spray systems, foam extinguishing systems, deluge foam water sprinklers, combustible gas detectors (DGC), quenching systems, earthing, and partitioning walls.• Compliance and Safety: Familiarized with industry standards and regulations, including standard limits, target values, safe integrity levels, and the implementation of HAZOP (Hazard and Operability Study) and PHA (Process Hazard Analysis) to ensure safe operating limits. Show less

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  Lowe's Companies, Inc.

  May 2022 - Feb 2023

  • Managed a customer feedback project using CRM, collecting, and analyzing data from surveys and social media platforms, resulting in a 15% increase in customer satisfaction ratings.• Implemented a streamlined communication process between customers and internal teams, reducing response time by 20% and enhancing overall customer experience.• Organized and executed a successful product knowledge training program for the customer service team, resulting in a 25% improvement in first-call resolution and reduced customer escalations by 30%.• Exceeded personal sales goals by 10% on average by setting ambitious and organized goals weekly.• Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels on daily basis and updated computer database and proactively resolved variances using spreadsheet. Show less

  • Customer Service Sales Representative

    Sept 2019 - Feb 2023

  • Department Manager

    May 2022 - Jun 2022
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  EVRAZ North America

  Jun 2022 - now

  • Conducted rigorous testing on raw materials and finished products, ensuring compliance with industry standards.• Utilized advanced laboratory equipment to perform chemical and mechanical tests on steel samples.• Conducted sonic testing using ultrasonic equipment to detect internal and surface defects in materials.• Conducted instrument calibration and maintenance procedures regularly to ensure accuracy and reliability of results.• Performed metallographic examinations and microstructure analysis to assess the material quality. • Conducted heat treatment processes to enhance material properties.• Interpreted ultrasonic test results and collaborated with engineering teams on corrective actions.• Supported R&D projects by providing technical expertise and laboratory testing services.• Prepared documentation for quality control procedures and results. Show less

  • Quality Control Laboratory Technician

    Dec 2023 - now

  • Production Operator

    Jun 2022 - Dec 2023