Mercy Mutua

Experience

• 

  Kenya Pipeline Company Limited

  Jun 2019 - Aug 2019

  Mechanical Engineer

  -Scheduled preventive maintenance and breakdown maintenance on electric and diesel engines driven by centrifugal pumps, hand pumps, petroleum products storage tanks, manually and electrically operated wedge gate valves, fuel filters, and filtration systems. -Complete overhaul service on high-pressure single-stage centrifugal pumps, reciprocating injection pumps, hand pumps, and turbine flow meters. Welding, fabrication, and general fitting work. -Scheduled preventive maintenance and breakdown maintenance on electric and diesel engines driven by centrifugal pumps, hand pumps, petroleum products storage tanks, manually and electrically operated wedge gate valves, fuel strainers, and filtration systems. -Completed the overhaul service on high-pressure multistage centrifugal mainline ( Nairobi to Eldoret to Kisumu) pump and accessories. Show less

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  KIRDI

  Nov 2020 - Jan 2022

  Mechanical Engineer

  During this period I gained practical experience in the following;- Lathe operations, milling, shaping, drilling, Precision machining operations such as jigs and boring, and surface grinding. Fabrication processes such as TIG welding, guillotine cutting of sheets, bending, and general Arc welding. -Material testing processes, that is, hardness, torsion, and fatigue tests. • Using Autodesk Inventor and SolidWorks software in engineering design. - Project design and management in the following ongoing projects; mobile irrigation system, fabrication of cereals grading sieves, and sugar beet press. Conducted rigorous material testing processes, including hardness, torsion, and fatigue tests, resulting in a 10% reduction in product failure rates.-Assisted in Managing multiple ongoing projects, such as the development of a mobile irrigation system and fabrication of cereal grading sieves and sugar beet press. Show less

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  Zipline

  Aug 2022 - now

  Lead preventative maintenance initiatives to ensure all maintenance actions were completed on schedule, significantly enhancing operational efficiency and minimizing downtime.Managed staffing levels, ensuring a sufficient number of certified Zip Maintenance Technicians (ZMTs) were available on shift to meet operational demands.Oversaw inventory management, tool calibration, and availability of spares and consumables, ensuring high-quality, safe, and effective maintenance operations.Maintained up-to-date documentation and training for ZMTs, ensuring access to the latest operational bulletins and continuous currency training for upcoming changes.Coordinated drone maintenance schedules to ensure planned maintenance and upgrades were strategically timed, minimizing operational disruptions.Collaborated with Zipline Academy to enhance drone maintenance training programs, driving continuous improvement in technician performance and knowledge.Standardized maintenance procedures across global distribution centers by working closely with Zip Maintenance Leads, ensuring consistency in Standard Operating Procedures (SOPs) and best practices. Show less -Responsible for Flight and Fulfillment Operations having equipment that is operational, safe, and reliable so they can focus on fulfilling customer orders-Performing scheduled preventative maintenance on all equipment to prevent failures-Troubleshooting and resolving issues with Nest equipment to get ground systems back up as quickly as possible so the Nest can continue making deliveries-Leading the Nest team, including non-NMTs, to respond to equipment incidents efficiently-Responsible for all Nest maintenance being performed with a high level of quality and traceability-Coordinating with engineers to resolve new Nest issues that do not have documented troubleshooting procedures-Identifying, tracking, and reporting equipment issues and discrepancies in Jira OSD tickets so that maintenance and engineering teams get an early warning about new equipment issues and risks-Providing feedback and making improvements to Nest maintenance procedures-Ensuring tools are available and stored correctly at all times-Stay up to date on training and procedures Show less --Troubleshooting and resolving issues with drones to get components systems back up as quickly as possible so the distribution centre can continue making deliveries-Responsible for Flight Operations having drone equipment that is operational, safe, and reliable so they can focus on fulfilling customer orders-Performing scheduled preventative maintenance on all drone equipment to prevent failures- Lead the team, including non-ZMTs, to respond to alternative landings or other incidents safely and efficiently-Responsible for all drone maintenance being performed with a high level of quality and traceability-Coordinating with engineers to resolve new drone issues that do not have documented troubleshooting or maintenance procedures-Identifying, tracking, and reporting drone issues and discrepancies -Providing feedback and making improvements to drone maintenance procedures-Stay up to date on training, procedures, and ops bulletins Show less -Responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner.-Consistently and safely launch and recover Zips-Follow Troubleshooting guidelines for the drones and ground equipment and collaborating with locally-based and USA-based engineering teams to troubleshoot and solve issues. -Provide feedback and ideas to different cross-functional teams on how to make our operations safer and smarter-Manage all Zip air traffic at the Nest and Communicate with your local Air Traffic Control to ensure safe integration into the airspace and operations efficiency.Ensure the Flight operations Team has drone equipment that is operational safe and reliable to serve customerspoint of contact for matters relating to regulatory stakeholders that affect operations.-Coordinate with Zipline Academy on all local Flight Operations training and onboarding of new team members.-Conduct routine and non routine maintenance on drones and ground systems in collaboration with technical engineering experts. Show less Managed regulatory stakeholder relationships, acting as the primary point of contact for all Flight Operations-related compliance matters, ensuring seamless communication and alignment with regulatory requirements.Hosted and facilitated meetings with regulatory stakeholders and internal teams, ensuring the smooth execution of compliance protocols and fostering collaboration.Led the coordination of hardware and software installations and training for stakeholders, ensuring timely completion and minimizing operational delays.Collaborated with the software team to troubleshoot and resolve technical issues, maintaining smooth operations and compliance with regulations.Ensured audit readiness by maintaining up-to-date compliance documentation, including certifications, permits, licenses, and operational sign-offs.Standardized Standard Operating Procedures (SOPs) across global stakeholders, working closely with compliance teams to ensure consistency and regulatory adherence.Worked with Flight Operations Training Leads to ensure operators remained compliant with operational manuals and regulatory standards.Coordinated cross-functional projects to align flight operations with regulatory requirements, enhancing operational efficiency and reducing risks. Show less -Coordinate with Zipline Academy on all local Flight Ops training efforts efficiently and at high quality-Coordinate with Zipline Academy Instructors to schedule training sessions.-New Procedures & Processes/ New Software releases/Ops Bulletin compliance-Ensure the entire Flight Ops team at the distribution centre is trained on all new processes and tools so they can operate at high-quality-Collaborate with Zipline Academy to ensure that all operators at your nest are trained on the latest systems and procedures- Ensuring Operators are compliant with ops bulletins.-Collaborate with Zipline Academy to achieve set goals-Lead/Liaise with others to organize distribution centre learning activities at your Nest-Coordinate with others in this role at other distribution centres to keep consistent SOPs globally and with local country practices -Make up-to-date reference guides/cheat sheets and hang them in the ops area/flight ops office where operators can refer to them in their daily operations. Continuously improve those reference guides-Liaise with team members to find out new skills necessary to improve work and schedule training sessions-Give feedback on how to continuously improve the way we administrate training (sessions delivery, tools for training etc.) and share ideas with other leads and Academy representatives- Onboard and train new team members on distribution Centre level day-to-day operations. Show less

  • Maintenance Coordinator

    Jan 2024 - now

  • Ground Systems MaintenanceTechnician

    Jan 2023 - now

  • Drone Maintenance Technician

    Jul 2022 - now

  • Flight Operator| Flight Controller

    May 2022 - now

  • Regulatory Compliance Manager

    Aug 2022 - Dec 2023

  • Training Coordinator

    Aug 2022 - Dec 2023