Ly Ta, CCXP

Experience

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  Vietnam Gold Investment and Trading Corp.

  Feb 2012 - Aug 2018

  Head of Internal Control

  Achievements:- Developed business plans for 04 key products in collaboration with the Deputy General Manager.- Produced an Advisory Contract and consulting reports for a top State-owned bank of Vietnam. - Established 80% of internal business management and client service procedures and regulations – 28 main procedures and 11 primary regulations.Key responsibilities:• Assisting the BOM to expedite business activities:- Liaising with key corporate clients and service providers in Vietnam, US, UK, Singapore… from the preparation to contracting and implementation. - Collecting and analyzing raw market data from various sources to produce reports for the BOM.- Developing new business plans and proposals following BOM’s ideas.• Performing internal control over business divisions:- Supervising and analyzing sale and trading reports/records.- Managing the organization-wide dashboards.- Ensuring compliance of business divisions with internal regulations, procedures, limits and authorizations. Show less

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  FPT Telecom

  Aug 2020 - Sept 2023

  Head of Customer Experience Management, cum Strategic Assistant to C-suite

  Achievements:- Top 100 FPT 2022- Top 38 “Trạng” FPT 2021 (the most long-standing strategic competition within FPT Group)- The Most Favorite Trainer of the Month (Jan 2023)- Personally rewarded 02 times by CEO for outstanding preparation of annual strategic documents (2021, 2022)- As Manager - provided counseling for employees to excel in 03 company-wide and FPT Group-wide competitionsKey responsibilities:• Leading and supervising 07 CX programs with a focus on both culture and technology (data-driven).• Directly coordinating Omni-channel System, one of the key Digital Transformation projects of FPT Telecom.• Managing CX Master Score project, delivering real-time organization-wide metrics and dashboards on CX.• Initiating customer journey mapping workshops to address customer pain-points and propose new ideas to enhance CX.• Delivering training on CX and CXM across multiple departments.• Preparing regular strategical reports and proposals for FPT Telecom to present to FPT Group. Show less

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  Viettel Cyber Security

  Oct 2023 - now

  Head of Customer Experience