Austin Harper

Experience

• 

  GameStop

  Jan 2010 - Jan 2013

  Senior Game Advisor
• 

  Advanced Technology Services (ATS)

  Dec 2014 - May 2017

  -Promoted to HDR II from HDR Associate in just 1.5 years-Took on a leadership role-Participated in training and assisting other techs with working through issues on calls-Communicated system and process changes with team to ensure operations continued smoothly-Worked closely with various IT escalation team on issues, changes, and implementations of new policies/programs-Through communication with escalation support teams on primary account, developed a better understanding of various back end systems and how they function together in an enterprise environment Show less

  • Help Desk Representative II

    Aug 2016 - May 2017

  • Help Desk Representative I

    Feb 2016 - Aug 2016

  • Help Desk Representative Associate

    Dec 2014 - Feb 2016
• 

  KEYENCE CORPORATION

  May 2017 - now

  • IT Specialist III

    Oct 2019 - now

  • IT Specialist II

    Oct 2018 - Oct 2019

  • IT Specialist

    May 2017 - Oct 2018