Amanda J.

Experience

• 

  Advance Employment

  Jan 2009 - Jan 2010

  Account Manager/Recruiter
• 

  Bank of America

  Jan 2009 - Jan 2009

  Mock-Interview Intern
• 

  TJ Maxx

  Jan 2010 - Nov 2016

  Customer Experience Coordinator

  ➤ Managed front-end operations as well as trained and mentored associates in accordance with set performance standards.➤ Coached new associates and managed cash office records and cashier awareness log to improve cashier performance.➤ Used customer survey data to create problem solving strategies to increase sales and customer satisfaction.➤ Assigned registers, supported and responds to POS coverage needs, and coordinated breaks for all front-end associates.➤ Observed metrics such as speed of checkout, friendliness of cashiers, and availability and organization of merchandise.➤ Oversaw team members at front of store ensuring prompt, courteous customer service and handling concerns.➤ Trained and coached team members on personalizing the customer experience while promoting loyalty programs.➤ Ensured associates executed tasks and daily activities in accordance with store plan and reprioritized as needed.➤ Supported and participated in store shrink reduction goals and trained front-end associates in best practices. Show less

• 

  FreightCar America, Inc.

  Jun 2012 - Aug 2012

  Human Resources Assistant, Contract

  ➤ Assisted the Director of Human Resources and maintained record of front-line communication at the IT helpdesk.➤ Maintained benefits enrollments and processed COBRA documents for new hires and former employees.➤ Updated employee information using ADP in regard to pay increases, position changes, or changes of address.➤ Administered password resets for Windows, ADP, and Oracle for employees at remote locations.➤ Created and maintained personnel files for new employees for the Rails Services division of the company. Show less

• 

  Pennsylvania Highlands Community College

  Jun 2013 - Aug 2013

  Human Resources Assistant, Contract

  ➤ Assisted the Interim Director of Human Resources on various projects and compiled data for ongoing reporting.➤ Managed new panel of designated physicians for work-related injuries for Huntingdon and Altoona education centers.➤ Emailed and telephoned job applicants to collect and verify application materials as well as scheduled interviews.➤ Created job advertisements and posted them internally and externally as well as prescreened applications and resumes.➤ Updated and maintained electronic personnel files as well as maintained FMLA records for leaves of absence.➤ Researched labor topics and kept current on state and federal employment laws to ensure compliance with any changes. Show less

• 

  The TJX Companies, Inc.

  Nov 2016 - Jan 2022

  Manager of Operations

  ➤ Raising profitable annual sales by 5% and achieving customer satisfaction levels to 76% from 63% in prior year.➤ Managing associate scheduling using Kronos to drive profitable sales and ensure proper coverage while meeting budgets.➤ Setting performance standards with accountability to support operations and maintain quality customer service.➤ Analyzing merchandising reports to review business results and develop strategies to capitalize on business strengths.➤ Overseeing all aspects of onboarding with new talent to build strong, professional relationships with new hires.➤ Managing payroll and all leave of absence requests in compliance with federal, state, and local employment laws.➤ Empowering associates through educating them about shrink programs and procedures to reduce company losses.➤ Managing employee conflict through open door programs to achieve optimal workplace satisfaction and morale.➤ Mentoring associates in maintaining customer satisfaction in all areas of the store including front-end interactions.➤ Reviewing and analyzing sales data and assisting in creating appropriate action plans for continuous improvement.➤ Driving all activities from receipt of products to ensuring the product is floor ready for customer purchase.➤ Directing merchandising, product movement, price changes, signage, visual execution, and event set-up.➤ Monitoring merchandise flow, incoming receipts, and reverse logistics activities to accurately plan staffing/schedules.➤ Managing promotions including visual signage, key item placement, and seasonal fashion trend statements. Show less

• 

  Yakshna Solutions

  Jan 2022 - now

  Human Resources/Operations Analyst