Liliana Teagor

Experience

• 

  GlobalCompTehno

  Oct 2008 - Sept 2009

  Accountant

  Prepared schedules, bank reconciliations, and financial reports on a monthly basis to assist managers with planning Processed cash receipts and cash disbursements of up to $20,000 per week accurately

• 

  Loomis

  Jul 2011 - Apr 2013

  CMS Teller
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  EBay

  Apr 2013 - Aug 2015

  Customer Solutions Agent

  Handle a variety of customer issues including buying, selling, and educate on how to have the best user experiences on eBay.Use knowledge base on every contact and have a good knowledge of eBay policy surrounding buyers and sellers.Provide information on the resolution process in an effort to guide the best solution.

• 

  JPMorganChase

  Aug 2015 - May 2016

  Lead Teller - Operations Specialist

  Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards.• Schedule staffing • Process sales referrals and promote bank services and products• Adhere to Chase Bank security and audit procedures.• Deliver prompt, accurate and excellent customer service.

• 

  Goldman Sachs

  May 2016 - Dec 2023

  • Completed forecast throughout the day/week/month to ensure sufficient staffing and determine necessary overtime or other operation levers• Compared forecasts with actual volume to determine accuracy, examine variances, and proactively identify scheduling gaps and offered solutions to solve them• Managed changes to scheduling to ensure adequate daily resource coverage.• Used accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Show less

  • Vice President

    Dec 2021 - Dec 2023

  • Sr. Associate - Operations Specialist | Prime Brokerage Operations

    Nov 2017 - Dec 2021

  • Workforce Management Analyst

    May 2016 - Nov 2017
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  StoneX Group Inc.

  Dec 2023 - now

  Vice President