Joshua Baker

Experience

• 

  Southern Nazarene University

  Sept 2018 - Mar 2020

  Student IT Support Specialist

  • Provided value to the entire Southern Nazarene University student body, faculty, and staff, by supplying technical support expertise and exceptional customer service in:• Ensuring that students pursuing bachelor's and master's degrees, had access to digital resources such as university accounts, Microsoft Office products, and other course/class material that is available to them. • Empowered faculty members with technology and technical support to effectively lead their classes and educate their students.• Expedited support for university staff by maintaining existing equipment, retiring old equipment, and finding suitable replacements or viable upgrade paths for future upgrades. • Co-implemented a new inventory management system for the I.T. Department to track all available technology equipment that the school uses such as laptops, classroom projectors, and battery backups. And conducted an audit to ensure that the data going into the new system was accurate.• Deployed new laptops for faculty and staff campus-wide. And installed accompanying external peripherals for their offices. Show less

• 

  McKesson

  Sept 2020 - now

  • Worked with government and private instatutions to provide accurate and timely reporting data that was used for various surveys and pharmacy audits. • Assisted pharmacies who were seeking to transfer ownership by providing drug purchasing data to appropriate parties. Ensuring an effortless experience for McKesson's customers and partners.• Used the Looker Data Analytics program to work with the account managers and accountants of massive hospital groups, to fashion custom reporting solutions for information like inflation, product returns, and COVID-related expenditures. Show less • Specialized in repairing computer systems that pharmacies use to order controlled substances such as morphine and hydromorphone. As well as assisting pharmacists and technicians in obtaining their digital certificates from the DEA. And facilitating McKesson recovery techniques to restore digital certificates due to software/hardware failures, where applicable. • In the span of 13 months, over 150 extremely delighted customers left direct feedback, stating how happy and pleased they were with the support they had received. This positive customer experience is reinforced by being the highest customer-rated tech support representative for 2021 and receiving special recognition and awards during monthly department-wide meetings. • Actively updated and maintained the knowledge database used by technical support representatives to resolve problems as they occurred and to aid customers with accurate and timely solutions. Show less

  • Senior ERA Help Desk Technician

    Sept 2021 - now

  • Help Desk Technician

    Mar 2021 - Sept 2021

  • Help Desk Technician

    Sept 2020 - Feb 2021