Hassam Iftikhar

Experience

• 

  Tribeka Ltd

  Jun 2008 - Aug 2010

  Account Manager
• 

  Phase Forward

  Aug 2010 - Dec 2010

  Support Analyst
• 

  Oracle

  Jan 2011 - Feb 2017

  Implementing and enhancing 'Oracle Service Cloud' and 'Siebel CRM' Building, leading, and developing a Tier 2 technical support team. Building, leading, and developing a Tier 1 technical support team.

  • CRM Project Manager

    Apr 2014 - Feb 2017

  • Customer Support Manager, Tier II

    Jan 2013 - Apr 2014

  • Customer Support Manager, Tier I

    Jan 2012 - Dec 2012

  • Support Analyst, Team Lead

    Jan 2011 - Dec 2011
• 

  ADP

  Mar 2017 - Apr 2021

  Product Owner

  Building key automation workflows on IBM BPMS and Power platform across different departments for UK organisation.Tools: IBM Blueworks Live ° Microsoft Power Platform ° Jira ° Microsoft Suite ° SharePoint

• 

  BAE Systems Applied Intelligence

  May 2021 - Oct 2022

  Product Owner

  NetReveal SNA fraud detection platform product owner.Tools: Jira ° Mural ° Aha ° Confluence ° Microsoft Suite ° SharePoint

• 

  SymphonyAI NetReveal

  Oct 2022 - Dec 2022

  Product Owner

  (Continued previous role) NetReveal SNA fraud detection platform product owner.Tools: Jira ° Mural ° Aha ° Confluence ° Microsoft Suite ° SharePoint

• 

  Goji

  Mar 2023 - Aug 2023

  Product Owner

  Product owner for Goji's private equity investment platform.Tools: Jira ° Miro ° Microsoft Suite ° Notion ° Smartsheet ° Google Suite ° Slack ° SharePoint

• 

  SAVOY PROJECTS LLP

  Oct 2023 - now

  Freelance Project Manager

  Supporting construction operations to deliver new development comprised of 62 flats, located in Farnborough.Site delivery focus:- Fire panel commissioning (with AOV system and smoke dampers)- Elevator commissioning- External emergency lighting installation- Door entry system- Car park entry system