Priya Kasimkota

Experience

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  Westside

  May 1999 - Jul 2002

  Customer Care Executive - Sales

  Organization: WESTSIDE i.e. TATA Retailing Enterprises.Process: SalesDesignation: As a Customer Care Executive.Duration: (01 May 1999 - 01 Jul 2002)Job Description: Coordinated timely responses to online customer communication and researched complex issues. Resolved concerns with products or services to help with retention and drive sales. Responsible for planning, administration, and designing of business strategies to achieve the Targets set for the particular floor. Show less

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  Kankei Relationship Marketing Services Pvt. Ltd.

  Aug 2002 - Sept 2005

  Team Leader

  Organization: Kankei Relationship Marketing Services (P) Ltd. HyderabadProcess: Outbound Calling for Insurance Designation: Team Leader for ICICI Prudential Activity of Hyderabad BranchDuration: (19 Aug 2002 - 30 Sep 2005).Job Description: Built strong relationships with customers through positive attitude and attentive response.Mentored and guided employees to foster proper completion of assigned duties.Led a team of 30 members while providing exceptional customer service.Documented counts and sorted finished work to promote easy access for shipping or additional processing.Provided constructive criticism regarding quality assurance on collections team phone calls. Show less

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  HDFC Bank

  Sept 2005 - Dec 2005

  Team Leader

  Organization: HDFC BANK (On Bank Payrolls)Process: HDFC Bank Investment & Insurance DepartmentDesignation: Team LeaderDuration: 12 months (30 Sep 2005 – 28 Dec 2005).

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  Deloitte

  Dec 2005 - Feb 2006

  Processing Executive

  Organization: DELOITTEProcess: Deloitte-For Health Care DepartmentDesignation: Processing ExecutiveDuration: (5 Dec 2005 - 25 Feb 2006)Job Description: Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolvingconcerns.Answered constant flow of customer calls with minimal wait times.

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  HSBC

  Jul 2006 - Apr 2009

  Tester

  Organization: HSBCProcess: CML TestingDesignation: TesterDuration: (04 Jul 2006 - 27 Apr 2009)Job Description:As a software tester,meet with system users to understand the scope of projects.work with software developers and project support teams.identify business requirements plan projects monitor applications and software systemscarry out stress testing, performance testing, functional testing, and scalability testing write and execute test script. Show less

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  Raisingsol

  Jul 2013 - Mar 2017

  Operation Manager and Marketing manager

  Organization: Raising SolutionsProcess: OperationsDesignation: Operation Manager and Marketing Manager.Duration: (01 Jul 2013 - 01 Mar 2017)Job Description: Owned the Company

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  HST Global Services Pvt Ltd

  Mar 2017 - Jul 2017

  Senior Process Associate.

  Organization: HST Global Service Pvt.,Process: Fly DubaiDesignation: Senior Process Associate Duration: (28 Mar 2017 – 30 July 2017)Job Description:To do outbound calls also has Email and chat processes.Handling customers query and mailing back to them. Resolving customer complaints and escalation calls.Ensured to cascade the procedural updates and daily targets to be met among the pier group. Ensuring first call resolution and providing exemplary customer services.Offering guidance and constructively providing feedback to customers.And solving customer-related queries over the phone.Processed payments promptly and sent to appropriate entities to avoid delays.Met month-end reporting objectives and deadlines. Show less

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  Freelance

  Aug 2017 - Nov 2019

  Freelance - Customer Service Associate

  Organization: FreelancerProcess: Customer Service Designation: Customer Service AssociateDuration: (01st Aug 2017 – 30 Nov 2019)Job Description:To do outbound calls also has Email and chat processes.Handling customers query and mailing back to them.Offering guidance and providing feedback in a constructive manner to customers.And solving customer-related queries over the phone.

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  Pena4, Inc.

  Dec 2019 - now

  • Will be closely working on All Projects related to HR Operations and preparing the plan as per HR Requirements.• In terms of all project requirements, documentation, planning, and management, will be assisting and coordinating with VP-Operations.- Resource planning in projects.- Work planning and effort estimation.- Coordination of project manager/ Team leader.- Resource allocation and conflict resolution.- Maintenance and planning of skills.- Strategic capacity planning at the portfolio level.- Planning, Scheduling, Procurement, and all the Execution and Tracking related activities, Monitoring and Controlling and Making Monthly Reports, QBR reports.• All HR-related project work will be coordinated with the Senior HR Manager. • Coordinate project management activities, resources, equipment, and information• Ensure to Prepare Task Scheduler and details are well organized.• Solid organizational skills, including multitasking and time management.• Keep in touch with different departments to keep them informed about the project's progress and plan.• Act as the point of contact and communicate project status to all participants.• Organize Reporting, Plan Meetings.• collaborating with different department HODs to define the project's requirements, scope, and objectives as well as undertaking tasks like maintaining project documentation and handling.• An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.• Create and maintain comprehensive project documentation, plans, and reports. Show less Organization: Pena4 SolutionsCurrent Process: BD TeamDesignation: Senior Business Development Associate (BDA)Duration: (01 Feb 2021 – Till Date)Job Description:As a BDA had worked towards companies boost growth and sales.Have conduct market research, develop business strategies, build client relationships, and identify few business opportunities.Also worked in a variety of industries from marketing to information technology.Researched and identified opportunities for account growth, account penetration, and market expansion.Collaborated with sales and marketing departments to support business objectives and client acquisition. Show less Organization: Pena4 SolutionsSecond Process: AllStateDesignation: Sales Representative Duration: (06 Apr 2020 – 01 Feb 2021)Job Description:Allstate team is a sales platform on an achieving daily target; I have been the Top consistent performer in Allstate until date.Making outbound calls.Making outbound calls.Met with existing customers and prospects to discuss business needs and recommend optimal solutions.Developed and delivered engaging sales presentations to convey product benefits. Show less

  • Corporate Human Resources- Project Coordinator

    Jul 2022 - now

  • Sr. Business Development Executive (BDE)

    Feb 2021 - Jul 2022

  • Sales Representative

    Apr 2020 - Feb 2021

  • Lead Generation Executive

    Dec 2019 - Apr 2020