Chaka Nickerson

Experience

• 

  Truliant Federal Credit Union

  Feb 2014 - Oct 2016

  Personal Banker (Active Military and Veteran Account Specialist)

  • Built and cultivated strong relationships with members to improve their financial lives.• Communicate with clients to Identify, mitigate and minimize any potential fraudulent transactions on client accounts.• Monitored the market and economy to assess how changes affect client portfolio.• Conducted a wide array of tasks regarding savings, lending, investment products, and financial transactions.• Offer financial products to military members specifically designed for the veteran community• Proficiently utilized banking software to aid clients and business owners in making financial decisions.• Determined opportunities for upselling to meet and exceed sales quotas. Secure membership with construction and development companies based in assigned territory. Show less

• 

  Ross Stores, Inc.

  Nov 2016 - Nov 2021

  Regional Loss Prevention and Safety Trainer

  • Facilitate hands-on training for loss prevention teams within assigned region regarding the identification of theft indicators and use of internal and external intelligence to positively impact shortage trends, customer, and employee safety.• Efficiently conduct mitigation of both internal and external operational shortages.• Identify, mitigate, and minimize internal and external retail fraud.• Partner with local loss prevention teams to complete audit and compliance reviews.

• 

  Liberty Mutual Insurance

  Nov 2021 - Dec 2022

  Subrogation Adjuster

  • Conducts investigation to develop subrogation prospects. Evaluates subrogation potential and pursues appropriate recovery.• Gather information from the insured, at fault party, insurance adjuster, law enforcement, and witnesses to determine if a claim is valid and no insurance fraud is occurring. • Negotiates settlements with responsible parties, their carriers or legal counsel.• Communicates with policyholders, vendors and agents on the status of pending subrogation matters.• Processes recovery reimbursements and vendor expense payments within established authority.• Preserves evidence and protects the chain of custody.• Adheres to all applicable statutes and regulations and corporate compliance protocols.• Reimburses insured's deductible where appropriate.• Performs other duties as assigned. Show less

• 

  Wells Fargo

  Mar 2023 - now

  Senior First Party Fraud Investigator

  • Analyze account transactions to determine if fraudulent activity is present.• Investigate and evaluate fraud by contacting account holders.• Limit potential loss exposure by placing holds to limit funds availability if fraudulent activity is identified.• Carry out efforts for prevention and recovery.• Understand, record, and update case detail reports for all alerts received.• Prepare documentation for SARs in accordance with federal regulations and Financial Intelligence Unit (FIU) policy and procedure.• Interpret case management system to assist with customer questions and resolve cases.• Respond to inquiries received from branch/department personnel, customers, and merchants.• Maintain working knowledge of all fraud-related applications and products.• Escalate fraud trends to supervisors. Show less