
Taylor Robbins

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About me
Business Relationship Manager at UMassFive College Federal Credit Union
Education

University of Massachusetts Amherst
2017 - 2019Political science and Economics
Holyoke Community College
2021 -Associate's degree Business Administration and Management, General
Experience

Friendly's Ice Cream, LLC
Aug 2015 - nowThis role functions as an accounting specialist and staff payroll coordinator for two different restaurants. Responsibilities include however not limited to, calculating and submitting payroll, balancing out costs, balancing debits and credits, utilizing data to maximize cost efficiency, answering questions and performing small tasks for reporting to the Department of Labor, as well as anything else relating to the financials of the business. Supervised the restaurant at its busiest hours and worked to better the store as a whole on a team of other supervisors. Practiced supervising a team based environment under some of the greatest pressures and focused heavily on the service of customers in a setting that was vulnerable to constant changes. Balanced customer service in the service industry, while working as a teammate in the vulnerable environment.
Account Manager
May 2020 - nowGeneral Manager
Jan 2020 - May 2020Service Manager
Jul 2015 - May 2020Server
Aug 2015 - Dec 2017

Florence Bank
Jun 2018 - May 2020Active teller and active contributor to bank operations with a drive in leadership and success. Experience working as a team to achieve the highest level of customer service, and quarterly tested for customer service impressions. Practiced daily teller responsibilities while working to achieve the greatest possible level of customer service
Bank Teller
May 2018 - May 2020Summer Teller
Jun 2018 - Dec 2018

UMassFive College Federal Credit Union
Aug 2019 - nowBusiness Relationship Manager
Jun 2022 - nowCash Management Specialist
May 2021 - nowStaff Accountant
Aug 2020 - May 2021Member Service Specialist
Aug 2019 - Aug 2020
Licenses & Certifications

Notary Public
Massachusetts notary commission
Serve safe certified
ServSafe
Honors & Awards
- Awarded to Taylor RobbinsA+ Young Professional of 2022 Amherst Area Chamber of Commerce Nov 2022
- Awarded to Taylor RobbinsHowdy Hospitality Award Nominee - Jun 2017 The Howdy award for “Hospitality Excellence in Western Massachusetts” is made anonymously by members of the community and is meant to award and recognize an individual in a service position who go above and beyond for their customer or member.
Volunteer Experience
Volunteer
Issued by Hugh O'Brian Youth Leadership
Associated with Taylor RobbinsBig sister
Issued by Big Brothers Big Sisters of America on Jan 2021
Associated with Taylor RobbinsMentor
Issued by Entrepreneurship for All (EforAll) on Jun 2022
Associated with Taylor RobbinsExecutive Board Member
Issued by Women 2 Watch Western Ma on Nov 2021
Associated with Taylor RobbinsMember
Issued by Jim McGovern Congressional Youth Cabinet on Jan 2017
Associated with Taylor Robbins
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