Christina Aubourg

Experience

• 

  CDM Technologies

  Jun 2008 - Oct 2011

  Technical Writer
• 

  Acumen, LLC

  Oct 2011 - now

  As the Deputy Project Director for MedRIC, I assume full ownership of technical proposals, project communications across all phases, budgeting, and final project delivery for a large portfolio of MedRIC-related contracts, ranging in value from $7M up to $10M. For select leadership functions, I…» Develop Agile project roadmaps and Scrum-based Product Backlogs executed by cross-functional teams (Project Coordinators, etc.).» Set all quality control thresholds and benchmarks for all deliverables.» Craft, manage, and update budgets for each project, which includes estimating monthly LOEs, reporting monthly expenditures, forecasting costs, and more.» Act as the chief client liaison handling all requests/issues, facilitate client training programs, and partner with the Graphic Design team to create client presentations.» Directly update the CEO on all project portfolio operations and work to reconcile the CEO’s vision with project approaches and client needs. Show less I use Norman Nielson Group (NNG)-based training and years of experience to guide the development of a UX team that achieves best-in-class UX studies while matching the company’s regulatory constraints. For key contributions, I work with my team to…» Devise/maintain standardized UX research templates (Study Planning Presentation Templates, etc.).» Orchestrate both traditional and non-traditional UX research studies, as well as usability and thinking-aloud studies to gather critical UX insights used to continually improve UX across all organizational assets. Show less I oversee and continually update the Product Backlog for the Medicare & Medicaid Resource Information Center (MedRIC) website, www.medric.info. As critical parts of my role, I…» In collaboration with internal and external stakeholders, develop and refine the Product Backlog for the website.» Spearhead in-depth UX research and utilize insights gained from stakeholder feedback to guide Scrum Sprints.» Leverage mastery of Scrum principles to optimize team delivery via Sprint Planning, Daily Scrums, Sprint Reviews, and more.» Foster a continuous improvement mindset and deliver trainings in Agile and Scrum principles to ensure team members employ best product development practices. Show less In 2018, I shifted into directing the design/implementation of multimedia user support collateral, ensuring the adoption of MS Excel & Word, HTML, and video templates with standardized placeholder content to maximize efficiency in user documentation delivery. In this additional leadership role, I...» Continue to champion technical communications modernization, which includes transitioning to HTML-based help systems and software simulation-based video training.» Design/maintain templates for and lead implementation of technical policies and procedures for cross-functional teams (Security Administrators, Software Developers, etc.).» Lead the development/maintenance of FISMA and FedRAMP documents to include System Security Plans (SSPs), Change Request Forms, Configuration Management Manual, Contingency & Disaster Recovery Plans, and more.» Define and maintain all operational policies and procedures in Confluence for the Technical Writing team. Show less I built the Technical Writing, Information Coordination, and UX Research teams from the ground up upon joining the company and continue to lead each group. Among my key contributions, I…» Designed the initial policies and procedures in Confluence and continue to work hand-in-hand with team members to refine operations for each team to incorporate evolving best practices and lessons-learned.» Architect effective training programs and deliver ongoing training, coaching, and mentorship that enables teams to excel.» Instill a culture that promotes team ownership of all functions and projects, as well as collaborative problem-solving.» Continue to remain in step with and introduce best team management technologies (Confluence, Mattermost, etc.) to maximize performance.» Planned and led the project to secure FISMA certification for the company’s data center.In addition, I built/led a Quality Assurance team for a time. In this role, I developed job descriptions, recruited team members, incorporated best-in-class testing methods based on Rex Black’s testing methodologies, rolled out Software Test Plan templates, and oversaw day-to-day team work. Show less

  • Deputy Project Director

    Sept 2016 - now

  • UX Research Team Founder and Lead

    Sept 2016 - now

  • Lead Product Owner & Scrum Master

    Sept 2014 - now

  • Technical Communications Manager/Director

    Sept 2014 - now

  • Multi-Team Founder & Manager

    Oct 2011 - now