Experience

• 

  Target

  Feb 2011 - Dec 2014

  Brand team member

  ● Supervised and monitored the progress of the closing team● Adjusted the scheduling breakout as needed● Answered and transferred phone calls on a switchboard phone

• 

  Crestwood dental & tmj care

  Sept 2014 - Nov 2014

  Dental assistant

  ● Scheduled patient appointments● Processed & verified patient insurance● Dental assisting training● Greeted & seated patients ● Practiced four-handed dentistry techniques

• 

  Spectrum eye institute

  Dec 2014 - Apr 2019

  Front office manager

  • Managed front staff for multiple offices across the region.• Developed and implemented standard operating procedures.

• 

  Fisher swale nicholson eye center with solutions in sight

  Apr 2019 - Mar 2023

  • Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision.• Spearheaded MIPS (Merit-Based Incentive Payment System) quality measure maintenance and reporting, ensuring accurate and timely submissions.• Collaborated with cross-functional teams to establish targets and KPIs for each department.• Conducted industry research with a third-party vendor to align our company’s benchmarks with industry standards.• Oversaw financial management, including budgeting, forecasting, and reporting.• Implemented new processes and procedures to improve efficiency and profitability.• Developed and implemented marketing strategies to increase patient referrals and new patient acquisition.• Ensured high-quality patient care and satisfaction by maintaining and improving standards of care.• Managed the operations of a busy ophthalmic practice with 30 employees and 4 doctors. Show less

  • Assistant Administrator

    Jun 2021 - Mar 2023

  • Business Manager

    Feb 2020 - Jun 2021

  • Administrative Assistant

    Feb 2020 - Feb 2020

  • Patient Service Manager

    Apr 2019 - Jan 2020
• 

  Payrhealth

  Jul 2023 - Sept 2024

  Project manager

  • Negotiated contract rates with payors on behalf of providers/groups.• Facilitated client meetings and conveyed project updates to both clients and providers.• Gathered essential data for the purpose of demonstrating Return on Investment (ROI) within contract proposals during negotiations.• Conducted thorough analysis of provider/group contracts from payors to deliver high-level contract summaries. • Crafted Letters of Intent with precision, effectively highlighting the substantial value providers/groups bring to reputable insurance companies (payors).• Engaged in targeted outreach to payor contacts, securing current agreements and fee schedules.• Provided credentialing support, leveraging expertise to streamline and elevate the provider/group credentialing process.• Maintained documentation of all tasks and communications, fostering clear and organized records for enhanced team collaboration.• Conducted independent research on payor processes and guidelines, providing valuable insights to support the achievement of project goals. Show less

• 

  Health care service corporation

  Sept 2024 - now

  Business consultant - provider network (regulatory filings)