William Worthy

Experience

• 

  Causeway Family of Dealerships

  Oct 2004 - Feb 2011

  Parts Advisor

  Assisted parts manager in day to day operations, maintained inventory and developed accessory sales. Led team to grow new parts of business and developed new goals to maintain profitability. Counterman experienced in three dealerships and multiple makes, including Ford, Lincoln, Suzuki, Nissan, Honda, Jeep, Dodge, and Chrysler. (Reynolds & Reynolds, ADP, ProQuest, Snap-On, StarParts, Ford Catalog Advantage, Nissan Fast System.) - Directed the expansion of an Accessory Department into a strong supporting division, which pushed forward yearly sales and brought new business not previously available at the dealership level. - Designed a website that helped bring in an online base for customers and developed an eBay and Craigslist client base to bring in more avenues of business through web based interfaces. - Utilized social media outlets (Facebook) to bring in business from the region and link up with other businesses, which brought in growth from areas not currently used. - Ensured customer relationships went smoothly both on the retail and commercial side and used customer service skills to make sure each client's expectations were met and exceeded. - Coordinated with all dealerships owned by company to run Accessory Department and group all the primary departments under one operation to keep successful sales figures. - Assisted with the development of commercial programs and attained a successful hold in our territory with all makes and models. Show less

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  Advance Auto Parts

  Feb 2011 - Nov 2012

  Assistant General Manager

  Key member of store's leadership team. Knowledgeable of all facets of the store and committed to working closely with the GM to inspire the team. Ensure customer satisfaction and grow the business with profitability and integrity. - Worked with General Manager to push Gross Sales to over $4.5M. - Recruited and interviewed team members through a rigorous hiring process and then successfully placed employees in corresponding positions based on their skill set. - Collaborated with the Leadership Team to develop one of the strongest automotive retail stores in a small and challenging market. - Utilized Salesforce.com to enhance commercial customer experience and ensure a proper b2b experience.- Responsible for processing store deposit, reconciling drawers and accounting for all sales/pay types.- Coordinated and scheduled 20+ employee store and ensured coverage 7 days a week (7AM - 11PM).- Developed strong customer relationships that have helped with continuous business growth on both the Commercial and Retail side of business. - Implemented critical procedural changes using strong conflict resolution skills and open communication. Show less

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  Chapman Dodge of Las Vegas

  Feb 2013 - Oct 2016

  Parts Advisor

  Primary focus is to deliver superior customer service with an emphasis on automotive part research and sales. Utilized in service, retail and commercial areas as a strong technical resource.- Managed inventory and sales for a store with $450k gross profit monthly.- Assisted with developing and implementing process changes aimed at increasing revenue, decreasing customer issues and improving individual and team performance.- Responsible for processing store deposit, reconciling drawers and accounting for all sales/pay types.- Developed skills towards a management position, processing and controlling orders and monitoring inventory levels.- Resolved customer issues.- Trained and coached new parts advisors.- Supplied valuable reporting and metrics on inventory and sales.- Integral partner in negotiations and decision making.- Attended management meetings and roundtable discussions as needed. Show less

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  Equipment Depot

  Feb 2017 - Apr 2018

  Parts Supervisor

  Coordinated the day-to-day parts business at the local level. Was very involved with the day-to-day parts business as a working supervisor. Ensured that team provided hassle-free experience for our customers. Implemented processes and procedures. Worked with Service Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our parts operation.- Managed inventory and sales.- Assisted with developing and implementing process changes aimed at increasing revenue, decreasing customer issues and improving individual and team performance.- Resolved customer issues.- Supplied valuable reporting and metrics on inventory and sales.- Integral partner in negotiations and decision making.- Attended management meetings and roundtable discussions as needed.- Assisted in keeping operations running along with providing local IT assistance at the branch. - Found new vendors along with best sourcing and pricing possible. Show less

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  RK Kia & Subaru

  Apr 2018 - Jul 2018

  Parts Advisor

  Coordinates the day-to-day parts business at the local level. Assist parts manager with operations, maintain inventory and develop accessory sales. Lead team to grow new parts of business and develop new goals to maintain profitability.- Manage inventory and sales.- Assist with developing and implementing process changes aimed at increasing revenue, decreasing customer issues and improving individual and team performance.- Troubleshoot and resolve customer issues.- Supply valuable reporting and metrics on inventory and sales. Show less

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  Spirit Chrysler Dodge Jeep Ram

  Dec 2024 - now

  • Parts Manager

    Jul 2018 - now

  • Parts and Service Director

    Dec 2024 - Feb 2025