James Hong

Experience

• 

  Lotte Duty Free

  Mar 2016 - Dec 2016

  Sales Representative
• 

  Paradise Casino Busan

  Apr 2018 - Mar 2020

  Casino Dealer

  - Managed and conducted various table games for the casino- Ran and oversaw table games such as Baccarat, Blackjack, Roulette, Three CardPoker, and Sic Bo, and trained other members to become professional casino dealers- Effectively handled and resolved customer complaints, resulting in increased clientretention and customer satisfaction

• 

  Manpower

  Nov 2018 - Nov 2018

  Freelance Interpreter
• 

  KyeongSeong Technology Co., Ltd.

  Oct 2020 - Jan 2021

  Data Entry Clerk

  - Collected, classified, and entered various types of data to help enable the product team indeveloping business critical software- Contributed to a project which enabled wheelchair users to use a navigationapplication by gathering and supplying the team with critical product data- Demonstrated teamwork through strong collaboration with the development team andresponding to team’s requirements efficiently and in timely manner

• 

  PAR Technology

  Sept 2022 - now

  - Investigated failed test cases from regression and smoke runs and reported new bugs in Jira- Automated and maintained POS register test cases using JavaScript in TestComplete- Prepared Traceability Matrix to ensure adequate coverage of test cases- Created POS web test cases using element locators and Selenium Webdriver methods

  • QE Automation Engineer

    Mar 2025 - now

  • Associate QE Automation Engineer

    Jan 2024 - Feb 2025

  • Associate QE Automation Engineer

    Apr 2023 - Dec 2023

  • QA Automation Engineer

    Sept 2022 - Apr 2023