Waleed Helmy

Experience

• 

  B.TECH

  Jan 2008 - Jan 2013

  L3 Techincal support

  Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.respond to requests for technical assistance in person, via phone, electronicallydiagnose and resolve technical hardware and software issuesresearch questions using available information resourcesadvise user on appropriate actionfollow standard help desk procedureslog all help desk interactionsadminister help desk softwareredirect problems to correct resourceidentify and escalate situations requiring urgent attentiontrack and route problems and requests and document resolutionsprepare activity reportsinform management of recurring problems stay current with system information, changes and updates Show less

• 

  B.TECH

  Jan 2014 - now

  Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as requiredDuties and Tasks for: "Purchasing For the IT sector "1) Maintain records of goods ordered and received.2) Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.3) Prepare and process requisitions and purchase orders for supplies and equipment.4) Control purchasing budgets.6) Review purchase order claims and contracts for conformance to company policy.) Analyze market and delivery systems in order to assess present and future material availability.8) Develop and implement purchasing and contract management instructions, policies, and procedures.9) Participate in the development of specifications for equipment, products or substitute materials.10) Represent companies in negotiating contracts and formulating policies with suppliers. Show less

  • Head Of Service Delivery

    Dec 2019 - now

  • Customer facing servies Supervisior

    Jan 2014 - Dec 2019
• 

  B_labs

  Jan 2023 - now

  • Senior Engineering Manager

    Feb 2025 - now

  • Engineering Manager

    Feb 2024 - now

  • Solutions Expert

    Jan 2023 - now