
Sam Roberts
Customer Service Assistant

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About me
Support & Community Manager at Forest
Education

Ashlyns School
2015 - 2017A Levels in: English Literature, Sociology and Creative WritingActivities and Societies: -Mentoring during Sixth Form -Part of the Rugby Team

The Manchester Metropolitan University
2017 - 2021Bachelor of Arts - BA Sociology and Criminology Upper Second (2:1)Activities and Societies: American Football (Treasurer, Diversity Officer and Player)
Experience

Tesco
Jun 2016 - May 2017Customer Service AssistantCommitted to ensuring a satisfying shopping experience by assisting customers, managing inventory, and operating as a cashier. Skilled in problem-solving and providing exceptional service.

G4S
Feb 2019 - Sept 2019Event StewardEnsuring safety and security at a diverse range of events. As a steward and ticket scanner, my primary responsibilities included controlling access, providing information to the public, and maintaining a safe environment. I quickly realised the significance of being approachable and helpful, even in challenging situations, to create a positive experience for attendees.

Rossway Park Estate
Jun 2021 - May 2022I successfully undertook a diverse range of responsibilities, including security, horticulture, administration, recruitment, maintenance, and animal welfare. I also supported the team by providing customer information and conducting viewings for industrial storage units and residential properties.Additionally, I contributed to Wonder & Awe, a retail tech company, where I managed warehouse stock, fulfilled orders, and assisted customers with their inquiries.
Deputy Head
Jan 2022 - May 2022Ground Team
Jun 2021 - May 2022

Forest
May 2022 - nowSupport & Community Manager
May 2024 - nowSupport & Community Supervisor
Nov 2022 - May 2024Support & Community Champion
May 2022 - Dec 2022
Licenses & Certifications
- View certificate

Certified Dixa Agent
DixaMay 2022 - View certificate

Certified Dixa Admin
DixaDec 2022 - View certificate

Onboarding Quiz
Sprout Social, Inc.Aug 2024
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