Kimberly Callow

Experience

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  Davis Flight Support

  Jan 2014 - Jan 2017

  Client Services Representative (CSR) & Marketing

  During this role, I was providing top-notch customer service to affluent clients for optimizing customer expectations and reflecting extravagant lifestyle of owning private aircraft.I was responsible of answering daily incoming phone calls in a professional manner, while prioritizing customer needs. Meanwhile, I was developing strategic insights to facilitate client base by analyzing plane ownership to lifestyle.Moreover, I performed close collaboration with designing marketing programs for advertising in Cirrus Life magazine, mass email campaigns, content creation, and social engagement. Precise event planning for NBAA /Schedulers & Dispatchers conventions including travel accommodations, giveaway product creation and implementation, video graphics, and brand engagement. Key Achievements:• Maintained customer satisfaction survey rating between 97% and 100% from year 2014 to 2017.• Achieved rapid turnover sell rate by managing videographer and creator of various sale aircraft videos. Show less

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  Woodland Aviation

  Jan 2017 - Aug 2021

  Master Scheduler & Systems Specialist

  In this role, I develop and execute effective scheduling system and relational database by utilize FileMaker Pro aimed at managing over 700 plane service events annually.It is my duty to maintain data integrity in systems to facilitate efficient inventory, capacity management, and operational metrics, while leading daily production meetings with department managers to coordinate business development plans.I also analyze schedule analytics to deliver optimal planning which increased quarterly revenue and productivity.Furthermore, I identify gaps in departments and supporting changes in developmental training, core processes, and procedures. Key Accomplishments:• Achieved 1st place on creating exceptional scheduling system in 2019 for Pinnacle Group.• Developed and implemented robust strategies for enhancing shop capacity and productivity.• Maximized 10% of annual service events in year 2020 and 18% of projected growth by the end of 2021.• Revamped and led underperforming Avionics Department in 2019-2020 which gained first profitable year in 15 years.• Minimized overtime for 2020 fiscal year by scheduling several work mixes and connecting departments with better processes and procedures. Show less

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  Stratas Foods

  Aug 2021 - now

  As a Master Scheduler, I am are responsible for developing and maintaining a comprehensive schedule that integrates all activities required to successfully execute projects or operations. Playing a critical role in ensuring that projects are completed on time and within budget and work closely with various teams and stakeholders to ensure effective coordination and communication throughout the project lifecycle.Responsibilities:Develop and manage an integrated master schedule for all projects or operations, considering dependencies, constraints, and resource availability.Collaborate with project managers, department heads, and stakeholders to understand project requirements, objectives, and milestones.Identify and assess risks, issues, and conflicts that may impact the schedule, and develop mitigation plans.Regularly update and maintain the master schedule by incorporating changes, updates, and adjustments as necessary.Monitor project progress and identify any deviations from the schedule, taking proactive measures to address delays or other issues.Conduct regular meetings and discussions with project teams to review and analyze project status, identify bottlenecks, and recommend solutions.Provide accurate and timely reports, dashboards, and visualizations that communicate project status, key metrics, and performance indicators to management and stakeholders.Continuously improve scheduling processes, tools, and methodologies to enhance efficiency and accuracy.Train and mentor project team members on best practices for schedule management and adherence.Collaborate with procurement and resource management teams to ensure alignment between the schedule and resource allocation.Strong analytical and problem-solving skills with the ability to identify critical paths, analyze complex data, and make informed decisions. Show less

  • Warehouse Manager

    Mar 2024 - now

  • Master Scheduler

    Aug 2021 - Mar 2024