Dr.Amit Phillora

Experience

• 

  Monster

  Sept 2008 - Oct 2009

  Tele-Sales Executive

  Inbound and Outbound Sales

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  CHANDIGARH UNIVERSITY

  Jul 2009 - Mar 2012

  Executive Assistant to Director

  • Partnered with leadership to assess workforce needs, creating data-driven strategies to attract top talent.• Led large-scale recruitment for teaching and non-teaching staff at CGC's Management Institute, ensuring top-tier talent acquisition.• Crafted tailored policies fostering positive work environments for both teaching and non-teaching staff.• Member of Exam Control Division & Event handler for events at Integrated College, performance management, report analysis & administration.• Collaborated on executing performance evaluation frameworks, enhancing staff performance at college Show less

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  CGC Colleges

  Jan 2010 - Jan 2011

  Placement Officer
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  Dynamic Institute of Automation & Control Pvt Ltd.

  Mar 2012 - Oct 2012

  Business & Training

  • Conducted market research and analysis to stay abreast of industry trends, salary benchmarks, and competitor insights.• Acted as a hiring manager, analysing staffing needs and costs & creating strategic recruitment plans to meet organizational goals.• Utilized analytics tools to assess and enhance recruitment processes, implementing data-driven solutions for increased efficiency.• Spearheaded recruitment analytics initiatives, implementing advanced techniques like the Yield Ratio method and applying project management principles to optimize the recruitment process for enhanced efficiency.• Leveraged data analytics, data mining, data interpretation, and training analysis to create forecasting models for workforce planning, ensuring proactive recruitment strategies.• Assisted in the development and execution of diversity and inclusion initiatives within the recruitment process.• Managed and optimized recruitment workflows, ensuring seamless operations and adherence to best practices. Show less

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  Serco

  Oct 2012 - Jul 2014

  Global Information Representative (GIS Specialist)

  • Part of the training team for Google Map Designing on Google's ATLAS tool.• Subject Matter Expert and mentored the new hires of the team

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  Amazon

  Sept 2015 - now

  • Implement and uphold stringent processes to sustain service level standards, ensuring the highest quality in operations.• Foster collaborative partnerships with key stakeholders, businesses, and leaders to systematically address and correct issues, contributing to a seamless operational environment.• Resolve intricate customer & driver issues escalated to top-level executives, such as the Amazon CEO, Senior VPs, or Directors, legal escalations, and social media escalations, showcasing an ability to handle high-profile cases.• Conduct in-depth analysis to identify the root causes of driver pain points, collaborating with business teams to implement resolutions that positively impact the broader driver base.•Provide crucial support to leadership within the Customer Service Network, actively contributing to resolving complex driver issues and escalating systemic problems. Show less • Proficiently addressed and resolved issues related to enrollment, ensuring a seamless onboarding process for sellers.• Managed and oversaw the Enhanced Brand Content (EBC) branding of sellers, enhancing the brand representation on the platform.• Developed & created comprehensive reports & performance audits for associates, showcasing a commitment to data-driven resolution.• Played a pivotal role in supporting the training team, serving as a Subject Matter Expert, Trainer, and Mentor, ensuring a knowledgeable and skilled workforce. Show less

  • Shipping & Development Escalation Specialist

    May 2022 - now

  • Senior Business Operations Specialist

    Jun 2020 - now

  • Senior Kindle Direct Publishing Associate

    Sept 2015 - now