Muhammad Hafiz Luthfi Mohd Ariffin

Experience

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  Freelance

  Jan 2018 - Dec 2019

  Logistics Coordinator

  Outsourced for logistics coordinating, and manpower for running events which include planning, transporting and storing of inventory. Liaising the events logistics with stakeholders.Coordinating registration details and merchandise distribution for more than 1000 participants.Notable experience:1. Saucony Run 2018 2. Etiqa Fun Fest 20183. Hari Sukan Negara 20194. Red Arena Run 2019

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  Multimedia University

  Jan 2019 - Jun 2019

  Contract Research Assistant

  ● Successful collaboration among 4 other universities (Taylor's, Sunway, UCSI, UNITEN) for increase in variety in sample participation.● Execution of data collection and data entry using SPSS and Microsoft Excel in Pilot Data and real study● Assisted in the reviewing of past literature in order to provide more depth of explanation in the study.

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  Telekom Malaysia

  Mar 2021 - Jun 2021

  Project Management Intern

  CX Strategy & Customer Journey, Group Customer Experience (GCX)● Proposal writing with 2 supported literatures and 3 past case studies to introduce an alternative channel needed for customer service touchpoint.●Expedited in identifying key success measures based on 7 company’s use case in order to introduce a new channel of service which leads to RM100,000 cost cut.● Facilitated in preparing supporting documents which includes sliders and presentation using Microsoft PowerPoint deck to the CMO’s office for board meeting presentation and team building sessions. Show less

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  GRADUAN®

  Feb 2022 - Dec 2022

  Ambassador
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  Telekom Malaysia

  Sept 2022 - Dec 2022

  Business and Delivery Analyst

  WEBE Mobile DevelopmentAssessed the impact on the existing IT ecosystem based on the feature list raised by business users (business enhancement, product plan introduction), and estimated the required cost based on effort and man-days needed for development, testing and deployment.Evaluated impacts, prioritised and updated high level solution design changes as requested by business user and product development team.

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  Kumpulan Wang Persaraan (Diperbadankan)

  Dec 2022 - now

  Digital Center of Excellence : Associate

  Center of Excellence, Digital Strategy and Planning SectionGenerative AI (*On-Going*) Data Architecture Team, Enterprise Architecture Section, Data Governance (*On-Going*) Solution Selection ● Designed scoring matrix to assess and choose the most effective solutions for data governance solution and implementation.● Collaborated with stakeholders to evaluate and select the most suitable data governance solution, aligning it with organizational needs. Change Management: ● Implemented and conducted cross-departmental training sessions to facilitate governance awareness and empower data-driven initiatives, resulting in an impressive 92% satisfaction ratePilot Study: Identify Critical Data Elements● Successfully identified critical data elements through column analysis in reports to extract metadata and define department-level criticality parameters.● Scoped of project: To focus on data residing in reports, with the objective of governing critical data elements for reporting.Data Quality (*On-Going*):● Led Requirements Gathering: Orchestrated the collection of crucial user requirements for a data quality tools and processes, laying the foundation for project success.● Prioritized User Needs: Skillfully prioritized requirements based on their potential impact on data quality and organizational decision-making processes. Show less