Diluksha Silva. MBA,IFIC

Experience

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  Splash L L C Retail

  Jan 2003 - Jan 2005

  Senior Sales Representative

  Overoll managed the retail outlet store in Dubai..( sales & entire outlet operations.)..

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  HSBC

  Oct 2007 - Oct 2009

  Banking Assistant

  •Analyzed and monitored credit card transactions using a fraud monitoring system.•Made crucial decisions to reduce bank losses and prevent customer dissatisfaction.•Ensured timely responses to customer inquiries through email and phone calls.•Provided superior customer assistance by assisting client with credit card fraudulent activity identification and provided follow up, as required.

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  Nations Trust Bank PLC

  Jan 2011 - Oct 2012

  Customer Relationship officer

  •Fostered strong customer relationships and handled new and current checking and savings accounts under personal banking division.•Maintained branch operations in line with head office policies and procedures.•Identified cross-selling opportunities and educated customers on new products and features.•Achieved individual sales fixed deposit & lending target minimum 75% consistently every year.

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  Pan Asia Banking Corporation PLC

  Oct 2012 - Jan 2023

  Assistant Manager

  •Advised clients on personal and business banking solutions, creating savings strategies leading to a 20% increasing return to the customer.•Handled personal & business banking client’s checking accounts.•Analyzed and prepared credit appraisals for retail and corporate clients.•Authorized day-to-day financial transactions, adhering to KYC/AML guideline.•Contributed to increased annual sales turnover from $1.3Mn to $7.0Mn per month, resulting in a 5x branch retail deposit growth within six months. Show less

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  Redeemer University

  May 2023 - Oct 2023

  Campus Service Financial Coordinator

  •Provided excellent customer service to clients through phone calls, email correspondence, and in person interactions, ensuring a friendly and professional manner.•Prepared monthly reports and handling post-event reconciliation for the box office.•Managed room reservation requests, including bookings, cancellations, and changes.•Balanced of internal deposits including floats petty cash and cheques.•Proceeded invoice and transfers to the events and guest accommodations.•Coordinated the daily operations of the campus services front desk, including cash handling and ticket sales transactions. Show less

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  TD

  Dec 2023 - Mar 2024

  Customer Experience Associate

  -Processed financial transactions with -standardized operating procedures.- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.-Responded and resolving customers' concerns using standard procedures and escalating non-standard activities, as necessary-Achieved assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner-Provided appropriate banking solutions and processes to customers.-Delivered quality customer experiences and recommending operational improvements where opportunity exists to improve and achieve operational excellence. Show less

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  RBC

  Mar 2024 - now

  Client Advisor

  -Processing financial transactions with standardized operations procedures.- Understand and determine customer needs to recommend solutions.-Responding and resolving customer concerns using standardized procedures and escalating non standard activities.-Helping building a positive diverse and equitable work environment.- Delivering quality customer experience and achieveing operations excellence.- Connecting personally with customer to advising them appropriately and clearly on banking solutions and process. Show less