Sandeep Motwani

Experience

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  Tech Mahindra

  Mar 2006 - Jan 2010

  - Elicited requirements using interviews, document analysis, site visits, business process descriptions, use cases, scenarios, task and workflow analyze, stakeholders mapping.- Analyzed and documented business requirements and translate these to functional specification and design and map these to technology.- Made presentations/demonstrations/ Proof of Concepts (POCs) to stakeholders.- Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.- Effectively communicated with internal teams and customers (IBGs) clients to deliver functional requirements like GUI, screen and interface designs.- Conducted Market Research- Performed data analysis and trend analysis- Build User Manuals / Guides- Conducted end user training (of clients) Show less - Understood business requirements and identified and tracked gaps for process improvements- Provided inputs to the technical team and QA, share knowledge and brainstorm about the Business Process & systems involved- Coordinated with various cross functional teams like Testing team, System designer, Product owners etc. to understand the impact of the new service to be launched and its RFT and CT impact- Adhered to organization processes and quality policies. Used the appropriate forms, templates and reports as per the QMS processes- Maintained quality records in his/her work area. Participated in competency building activities like building POCs and case studies etc.- Captured business processes and modelled them using ARIS™- Prepared Value Added Chain Diagrams (VACDs) and Extended Event Driven Process Chains (eEEPCs)- Supported the Product launches with the Lead 2 Cash Process Expertise- Analyzed existing processes and identifying opportunities for improvement- Designed the processes for provisioning of services, working on In-life queries, prepared documents for processes- Supported Product Launch in the AVS product set with Process Expertise Show less

  • Business System Analyst

    Apr 2008 - Jan 2010

  • Service Designer

    Mar 2006 - Apr 2008
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  Nokia

  Jan 2010 - Dec 2010

  Deputy Manager

  - Analyzed requirements by performing gap analysis, impact analysis, and function point analysis- Analyzed and captured and designed the current RCOM Wireless operational process requirements- Uploaded documents in requirement management tool, and tracked the requirements during complete life cycle- Presented ideas to RCOM during which the As-ls and To-Be state, related benefits, and performance measures were analyzed- Conducted meetings with RCOM users and SMEs for interview sessions- Worked with various internal product teams within ALUMS and help E2E IT Solutions Architecture and Design models meets the short term and long term requirements for the project- Acted as a customer advisor to the internal development teams to ensure that the development was aligned with the design documents and goals for the project- Engaged the various customer stakeholders to help test and verify the solution- Managed escalation with the internal/external customers- Documented all internal processes, hand-offs and escalation matrices- Mapped the operational processes to CMMI - services framework- Reported on contractual (Network Operations) KPIs, identifying process gaps, suggesting process improvements by collating inputs from the Customer and various stake-holders- Lead a team to manage the Utility related faults for RCOM Wireline Show less

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  Capgemini

  Dec 2010 - Jul 2013

  Senior Business Consultant

  - Worked with users to formulate and document business requirements for the Group Project Management Methodology- Identified, investigated, and analyzed business processes, procedures and work practices for regional methods- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior- Developed Group and Regional Methods using Rational Method Composer- Created web prototypes for the method practitioners for reviews- Mapped of Group Project Management Methodology with different Industry standards and frameworks like PMBOK, ISO 9001:2008, ISO 12207, CMMi for Dev v1.3, etc.- Developed the user training documentation and conducting training classes- Acted as a SPOC for group and regional users to provide guidance and assistance in accessing the group and regional methods respectively- Uploaded documents in requirement management tool, and tracked the requirements during complete life cycle Show less

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  EY

  Jul 2013 - now

  Senior Manager

  - Lead the development of Tax and Consulting method builds in EY GDS and worked with teams consisting of multi-functional, global and virtual groups with direct supervision of Tax and Consulting teams- Managed the end-to-end project planning and execution including scope management, scheulde management, activity sequencing and quality issues for various methods across Consulting and Tax Service lines- Managed project documents; project plan, scope document, quality and risk etc.- Anticipated and mitigated risk and issues across the projects- Conducted product/method design workshop (using the online collaboration tool MIRO) with the method sponsors and field practitioners - Created the web prototypes for the method practitioners and use them for proof of concept and content validation- Coordinated with Method Sponsors/Owners to design methods and make sure the content is well- defined and developed based upon standards and conventions- Responsible for working with the Method Steward and SMR Authors to clear defects related to the method configuration- Established an understanding of method development standards, conventions, and acceptable practices by demonstration to the Method Sponsors/Owners, SMRs and Method Engineers - Performed and assisted in the quality reviews of the published content from a technical and at times an end-user perspective, ensuring that it aligns with the design including running automated QA reports and addressing identified defects prior to submitting content for a formal QA review- Created process flows in the IBM BlueWorks modeling tool to elaborate activity and tasks.- Facilitated Agile practices such as the Daily Stand-up, System Demos, and Build Retrospectives- Mentored, coached and guided project team members for their career growth and better results- Periodically evaluated methods training program’s relevance and consistency with the organization’s and team needs Show less