Annie Isaac

Experience

• 

  SATURN COMMUNICATIONS

  Nov 1996 - Dec 1997

  Sales coordinator

  Coordination with customers regarding material delivery, and invoicing. Follow up any Customer concerns. Support Sales teams by placing orders in accordance with the negotiated conditions of sales.

• 

  Danway Electrical & Mechanical Engineering

  Feb 1998 - Dec 1999

  Commercial coordinator

  Techno Commercial & Procurement Operations: Preparing commercial offers/ proposals, along with billing formalities & related documentation. Interfacing between internal departments like logistics, accounts for facilitating timely delivery of equipments. Follow up of pending payments from Clients. Liaise to obtain Letter of Credits, Local and overseas purchase orders. Plan, manage and execute purchases of all commodities so as to maintain a minimum inventory.Sales Coordination & Customer service: Coordination with customers regarding material delivery, and invoicing. Follow up any Customer concerns. Support Sales teams by placing orders in accordance with the negotiated conditions of sales. Show less

• 

  Bond Communications

  Nov 2003 - Jun 2006

  Tender / Projects Coordinator

  Project Coordination: Review the tender documents to ensure compliance to product/project specification. Ensuring Completed Tenders are submitted on time in the specified format and as per requirements. Upon award of Contract initiate internal procedures for the project team. Prepare start up documents in coordination with the project team members like organisation charts, execution plans. Assist the project team members to identify the risk factors. Suggest effective resource utilisation to maximise the output. Handle commercial correspondence with Principles and suppliers. Complete close-out documentation and archiving.Planning: Assist to update resource schedules, execution methodologies, milestones, cash flow projections and overall budget. Update project status during the course of periodic review meetings. Monitor the appointment of Vendors as per agreed schedules. Administration: Maintain seamless functioning of projects by ensuring project documentation is current and updated regularly. Remove all superseded documents, preparation of weekly sales reports and review of order backlogs. Show less

• 

  Somerville Merchandising Inc.

  Oct 2013 - Nov 2013

  Warehouse and Inventory Coordinator

  • Responsible to maintain the inventory of all parts at the store for new and recycled products.• Coordinated supply of products from warehouse to production floor, reconcile parts inventory.• Maintained minimum stock levels, coordinated shipping & delivery of products.• Coordinated with customers regarding delivery of units and follow up with the completion.• Utilizing the ERP software –INFOR for work order preparation and invoicing

• 

  Bombardier Inc.

  Nov 2013 - Feb 2014

  Project Analyst

  • Analyzed project data from the project team, Updated daily and weekly Q400PD reports, scheduled and attended AES (Achieving Excellence Systems) meetings and coordinated between internal departments.• Prepared weekly Project Status report and forward to stake holders for discussion.• Updated the project Skyline based on the weekly meetings.• Prepared guideline and work instruction for standardizing reports.

• 

  Unisys

  Feb 2014 - Mar 2015

  Projects Coordinator

  • • Single point of contact for all communications between Customer, Client and CSE (Customer Service Engineers).• Coordinated the installation of Printers, Routers for various companies at multiple locations in the provinces of Canada.• Analyze, plan, schedule and utilize organizational assets effectively to meet project requirements while balancing customers’ request. • Effectively manage changes in priority of installation, handle client concerns by resolving or escalating issues as required.• Excellent customer service experience by Liaising with internal and external stake holders to resolve issues on a day-to-day basis that are escalated from process operations. • Assist the project manager in day to day activities of the project and prepare weekly/monthly reports.• Retrieve statement of works from Egnyte and Coordinate with the installation team also update SharePoint for future reference and training.• Participate in weekly client meetings and update schedule based on the requirements.• Log and track daily installations and compile report for Invoicing/ accounting.• Sort unique identification Number’s using V-Lookup and create pivot table for reports.• Interface with staging depot, ensuring devices are ready to be shipments are delivered on time.• Performed Quality checks on the staged devices.• Prepare shipment schedule and status, based on the information received from the freight team. • Identify issues related to SLA (Service Level Agreements), conducts research and escalates. • Coordinate activities across departments and follows up to ensure that the problems are resolved. • Compile the completion report for each installation based on the report from CSE’s on SRMS (Service Request Management System) and prepare documents for monthly invoicing Show less

• 

  Nienkamper

  Jun 2015 - now

  Key Account Manager

  • Nienkamper is a designer furniture supplier serving clientele including Canadian embassies worldwide, Global affairs Canada, House of Commons, Export Development Canada (EDC). Private sector clients include Amegy Bank, Daiichi Sankyo, Dell, University of Texas and Cheniere Energy • Receive Request for Proposal/Quote (RFP/RFQ) from Clients based in Canada, US, UK and Middle East for multiple projects running concurrently.• Coordinate between Client and internal designers to capture project requirements and issue Quotes and drawings exhibiting coordinating and project management services.• Follow up to ensure drawings and quotes are adjusted for final approval by organizing teleconference calls and documenting outcomes validating project requirements.• Manage change orders, sort out discrepancies and ensure final drawings are issued for approval. • Issue Final production drawings, obtain approval, check and approve Purchase orders issued.• Ensure that PO is entered in Sage 300 ERP financial software and released for production.• Advise clients on planned ship dates and update production status regularly. • Liase with production, quality control and logistics to ensure project deliverables are delivered as per agreed schedules for each project.• Archive orders in the mainframe data base for warranty/ future references, confirming electronic document management and archiving.• Interface with accounts to ensure correct billing including change orders are captured proving financial acumen.• Verify all import export documentation to ensure smooth delivery of products, ensuring legislation, regulations and policies are followed.• In 2021 orders over $ 8 million were successfully procured and executed.• Follow up with Dealers/Clients during and post installation by resolving any issues that arise. Ensure client satisfaction so that Nienkamper has repeat customers Show less