Bret Coe

Experience

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  First United Methodist Church

  Feb 1994 - May 1995

  Director of Education & Youth
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  AT&T

  May 1997 - now

  Provide strategic support to clients. Responsibilities include Level 4 reporting on various training classes offered by Learning Services. Analyze and aggregate report data to determine class effectiveness, and proactively provide expertise and knowledge to the client to develop course revisions to increase effectiveness of training initiatives. Currently developing Level 5 reporting (measures ROI) process in order to positively impact the Company’s bottom line.Aided in the design process for Level 4 reportingCreated and built Level 4 reports (measures effectiveness of training classes)Designed and built cost and client calculators for the Learning Services departmentAssisting in the design and strategic planning of a new key indicator assessment tool to decrease attrition Show less Primary focus of position is to manage the Telegence, System X, Touchpoints, Titan and Revenue Assurance Teams. Responsibilities include support of Telegence billing system, provide guidance and prioritize customer issues, analyze processes and policies for new functionality, develop and implement plan of action in order to improve efficiency of daily operations. Accustom to working with various departments in order to resolve issues as one unit. Manage a maximum staff of six management level employees. Report to IT Technical Director. Implemented preventative measures which successfully decreased resolution time and issue reported.Designed and lead a mentoring program for my employees in order to increase team and individual successDeveloped and implemented SQL training, and support system for my department. Improved rapport with IT Development and National Billing Operations to streamline communications between entities.Created job descriptions for Sr Manger level and below in my department Show less

  • Senior Training Manager Design, Metrics and Evaluation

    Nov 2012 - now

  • IT Business Manager

    Dec 2005 - Oct 2012

  • IT Market Manager

    Sept 2000 - Dec 2005

  • Manager

    Aug 1999 - Sept 2000

  • Assistant Manager

    May 1997 - Jul 1999
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  Builing Smiles Foundation

  Jan 2011 - Dec 2017

  President

  Oversee non profit entity that provides social outings for families of children fighting cancer. During my term as President Building Smiles Foundation has achieved the following: By the end of 2012 the Foundation will have touched 125 family members through our various events. We were chosen as a local charity option for both AT&T and USAA's Untied Way Campaigns. Buildings Smiles will expand it's reach to San Antonio, Texas early 2013. This has all been accomplished in a little over a year, far exceeding the original long term goals of the foundation. For more information visit our website at www.buildingsmiles.org. Show less

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  Building Smiles Foundation

  Jan 2018 - now

  Vice President

  Oversee non profit entity that provides social outings for families of children fighting cancer. During my term as President Building Smiles Foundation has achieved the following: By the end of 2012 the Foundation will have touched 125 family members through our various events. We were chosen as a local charity option for both AT&T and USAA's Untied Way Campaigns. Buildings Smiles will expand it's reach to San Antonio, Texas early 2013. This has all been accomplished in a little over a year, far exceeding the original long term goals of the foundation. For more information visit our website at www.buildingsmiles.org. Show less

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  Cake Bites, Cakebites.biz

  Jan 2018 - Jan 2018

  Owner