Robert J. Gedville, CPP

Experience

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  Stanley Smith Security

  Aug 1990 - May 1995

  Site Supervisor
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  Guardsmark

  May 1995 - Apr 1999

  Unit Manager

  In charge of overseeing account managers as first line management for numerous major accounts for the Chicago North Branch. Territory included I-55 to the Illinois-Wisconsin border.Set up, negotiate and implement individualized contracts according to client’s security needs and specifications, including all written reports describing policy and procedure.Hire, train and evaluate the performance of the security officers placed at various locations as needed.Inspect personnel on all shifts to ensure they are performing their duties properly.Handle all client/employee relations, including problem resolution for all concerns with payroll, benefits, billing discrepancies, employee disciplinary action and special requests.Responsible for training new and existing employees on various subjects such as First Aid/CPR, Automated External Deliberator, Blood Bourne Pathogens, and various other Client Site Specific training. Show less

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  Barton Protective Services

  Apr 1999 - May 2005

  Sr. Operations Manager

  In charge of all Operations Managers in the Chicago land area.Set up, negotiate and implement individualized contracts according to client’s security needs and specifications, including all written reports describing policy and procedure.Hire, train and evaluate the performance of the security officers placed at various locations as needed.Handle all client/employee relations, including problem resolution for all concerns with payroll, benefits, billing discrepancies, employee disciplinary action and special requests.Perform Site Security Surveys.Liaison with Illinois Department of Professional Regulation in regards to security license issues.Implement and ensure compliance of all company, state, federal, and client specific employee training qualifications. Responsible for training new and existing employees on various subjects such as Barton Basic company orientation, First Aid/CPR, Automated External Deliberator, Blood Bourne Pathogens, Hazardous Materials and various other Client Site Specific training.Conduct monthly, quarterly, and annual training seminars for employees. Audit employee-training certifications and maintain employee-training files.Develop new innovative employee developmental training programs.Conduct investigations into all employment related claims and complaints.Manage all workers compensation process including coordinating with Risk Management department on all injuries and attempt to place injured employees back to work as soon as possible. Show less

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  Whelan Security

  May 2005 - Nov 2009

  Operations Manager

  Supervise all Account Managers assigned to all Tishman-Speyer Properties located in Chicago and Milwaukee.Hire, train and evaluate the performance of the security officers placed at various locations as needed.Handle all client/employee relations, including problem resolution for all concerns with payroll, benefits, billing discrepancies, employee disciplinary action and special requests.Perform Site Security Surveys.Implement and ensure compliance of all company, state, federal, and client specific employee training qualifications. Responsible for training new and existing employees on various subjects such as First Aid/CPR, Automated External Deliberator, Blood Bourne Pathogens, Hazardous Materials and various other Client Site Specific training.Conduct monthly, quarterly, and annual training seminars for employees. Audit employee-training certifications and maintain employee-training files.Develop new innovative employee developmental training programs.Ensure all Security Policy and Procedures are up to date and all personnel are trained on these procedures. Show less

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  AlliedBarton Security Services

  Nov 2009 - Oct 2012

  District Manager

  Oversee and supervise all personnel assigned to the Merrillville, Indiana Branch. Set up, negotiate and implement individualized contracts according to client’s security needs and specifications, including all written reports describing policy and procedure.Develop new cost saving business strategies.Develop new business opportunities for the branch.Produce and present new business proposals to potential client.Oversee all client/employee relations, including problem resolution for all concerns with payroll, benefits, billing discrepancies, employee disciplinary action and special requests.Responsible for Profit and Loss, invoice aging, budgeting and risk management for the branch.Implement and ensure compliance of all company, state, and federal regulations. Conduct investigations into all employment related claims and complaints.Manage all workers compensation process including coordinating with Risk Management department on all injuries and attempt to place injured employees back to work as soon as possible.Oversees design, delivery, and quality of programs and services. Show less

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  ISMG

  Oct 2012 - Feb 2017

  General Manager

  Manages the daily operations of both the Illinois and Indiana branches. Monitor the duties of the all branch staff. Manage the logistical and budgetary requirements of the operation.Participate in the customer acquisition process and in the contract review.Implements steps to validate the services we provideEnsure in the proper service implementation for all accounts.Oversee statistical performance data/margin trends to ensure that criteria for client retention, profitability, and sales, are met.Handle all customer acquisitions process reviewing service agreements and pricing process.Meet with prospective clients to assist in the sales process and determine the level of service required.Supervise all new business transition program. Assist with Preparing Post-Orders and ensures that they are posted at the accounts and adhered to.Supervise all training programs including Management, Supervisory and Security Officer training.Maintain customer relationships by meeting with existing clients on a regular basis to resolve issues and ensure client retention and satisfaction with our service through email and face to face meetings. Document all client meetings and respond appropriately to all to negative feedback.Meet the standards for a successful and profitable operation which include standards for client retention, customer satisfaction, profitability, invoice/payroll accuracy, sales, and lastly track margin trends and adjust where required. Show less

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  Securatex

  Apr 2017 - Jul 2019

  Regional Operations Manager

  Managing security operations and it's multiple projects including: administration, budgeting, project planning and operation implementation in the Greater Chicago and Milwaukee Area.

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  Allied Universal

  Jul 2019 - Jul 2023

  Director Of Security

  Responsible for directing the activities of security personnel to ensure protection of the organization’s physical assets, properties, and resources. Develop and implement security policies and procedures necessary for protecting company assets against all types of risk. Design and educate employees on emergency response action and implement safety regulations/procedures to minimize risk of workplace injury or death. Lastly review incidents to lay down strategies that will reduce the likelihood of a future occurrence. Show less