Mike Matthews

Experience

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  Nexus Technologies, Inc.

  Feb 2000 - Mar 2004

  Web Developer/Systems Administrator

  Responsible for the creation and maintenance of company web portal according to established design parameters using HTML and JavaScript. Website provides project sub sites facilitating communication between team members and managers, as well as public facing pages containing controls to allow for dynamic content management. Accountable for the installation and deployment of ACE Pentium 4 servers, Microsoft Windows 2000 Server operating system, Active Directory, and Microsoft Exchange 2000 Server. Responsible for the maintenance and support of Active Directory users. • HTML and JavaScript web portal development• Installation, configuration, and maintenance of ACE Pentium 4 servers• Active Directory and Exchange maintenance and end user support• Microsoft Windows 2000 Server installation, operation, and management Show less

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  707th Gaming

  Nov 2001 - Jul 2003

  Web Developer/System Administrator

  Responsible for the operation and maintenance as well as engineering of several virtual machines and customer website. Customized PHP scripts report live application statistics from gaming servers and provide interactive web page features including dynamic team roster information as well as custom web forum features. Server administration tasks include performing manual data backups, installation of 3rd party tools, and maintenance of website pages and forums. • Web site design and maintenance using PHP and HTML• Development and implementation of PHP solutions providing live statistics• Linux server administration, configuration, and maintenance Show less

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  American Micro Tech Inc

  Mar 2004 - Jul 2006

  Lead Service Technician

  On-site technical support and off-site 24/7 phone support of custom computer hardware and software in business and POS environments. Responsible for design and installation of ASI Restaurant Manager, Kodak PracticeWorks, and custom American Micro Tech JarTrek software, along with engineering hardware, network, and VPN solutions.• Lead of 2 service technicians • Point of Sale system programming/maintenance/repair (Jartrek, Restaurant Manager, Micros)• NCR Cash register programming/maintenance/repair• MS Server 2000-2003 – MS Client Win98-Vista Installation and Support• Security and Anti-Virus software installation and maintenance• Basic, advanced, and administrative training of software products including MS Office• Residential user hardware/software installation, support and training• Miscellaneous electronics build and repair Show less

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  Towson University Office of Technology Services

  Sept 2006 - Sept 2008

  Field Service Technician

  Responsible for on site and off site technical support of faculty and staff technology at Towson University including PDAs, VPN, desktops, laptops, printers, monitors, projectors and docking stations supporting Microsoft products Win98 – 7, Office 2003 – 2007 and other 3rd party applications. Experience on Mac Virtual Support Team and Hardware Support Team in addition to weekly duties. Familiarity with Norton Ghost, image implementation and support, virus and malware protection/eradication, magic ticket handling system and writing supporting documentation. Responsible for development of software toolset package distributed to staff. Show less

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  ActioNet, Inc.

  Jun 2010 - Dec 2021

  Functional manager of multiple teams supporting development and operations of DOS CA/CST central CCD systems and over 280 sites worldwide ensuring vetting and processing of US passport and visas. Oversee three teams of thirteen developers in total supporting over 140 applications and services.• Enhanced team efficiencies by elevating risk management, enforcing SAFe best practices, mitigating resource constraints, and improving collaboration with QA and Tier II teams resulting in reduced errors during testing, tasks shifted left, and greater team velocity.• Led team in reliable and secure CI/CD automation development nullifying environmental differences and resource constraints promoting error free staging and deployment without delay.• Strategically redirected resources and enhanced team efficiencies to rapidly manage all critical incidents and unplanned mandates, while maintaining schedule for all planned releases following a 24% loss of staff. Show less Directed a team of three engineers in the execution and enhancement of QA methodologies and technologies as well as a team of two Systems Administrators supporting the mission by providing on-site facility systems and asset management. Sole provider of Tier III after-hour support 1st line triage. Technical SME for A&A and ATOs.• Implemented new Quality Plan resulting in higher standards, migration to SAFe, and independent environment. Petitioned for new tech stack approval which improved coverage from 20% to >95%; manual labor down 80%.• Mentored fresh Systems Administrators to process hardware failures and maintenance, firewall rule changes, system security and facility maintenance. Implemented asset management supporting compliance and on-site inspections.• Protected program capacity keeping after-hour escalations to below 15% across all DEDM teams by providing Tier 3 support for all 200+ services through collaboration with external teams across multiple organizational levels. Show less Led fifteen Tier 2 technicians across three shifts in operations and maintenance of 160+ key systems relied upon 24/7 by passport/visa services world round at 280 locations.• Elevated team effectiveness by standardizing work, cultivating intra-team communication, requiring targeted training, applying monitoring; deployment time and downtime reduced while capacity and shift coverage/flexibility improved.• Reduced Oracle CCD validation time from >10 to <2 hours through multiple team collaboration and shifted left to lower tiers where automation was not yet possible; as a result required staffing dropped by 80% at DEDM. Show less Functional manager of Datashare Team of seven developers and a team of two SharePoint technicians supporting development and operations of 100+ central CCD systems and over 280 sites worldwide ensuring vetting and processing of US passport and visas through 24/7 Tier III on-call support. Datashare Team focuses on data feeds between DOS locations as well as to and from OGAs. Previous titles include Sr. Solutions Developer, Solutions Developer, Team Manager, Team Lead, and Systems Administrator for DOS, DOE, DOD and corporate efforts (2010-2017).• Initially elevated to Acting Dev Team Manager for first three months; responsible for two additional development teams totaling to 17 employees during Dev Manager’s leave.• Marshalled key resources in tiger teams to address three disparate major incidents requiring investigation, resynchronization, and data recovery of massive amounts of data. Time to resolution reduced with ensuing incidents.• Guided team through transition to SAFe and established process to incorporate operations efforts refining tracking of team velocity as well as future capacity estimates. This was the first team on the program to make the transition. Show less Responsible for the development and continued operations of key DoS Consular Affairs systems that provide the backbone to passport and visa services• Manager of 2 SharePoint technicians• TOAD, BMC Remedy, Oracle 11g, SharePoint 2010, SharePoint Designer 2010, Visual Studio 2008, .NET, IIS, HTML, Connect Direct, VSS, Java• Design and maintenance of production, development and staging environments • Primary point of contact and technical lead accountable for proper system architecture and design of Lockbox service• Accountable for the proper design and implementation of custom solutions and added functionality supporting Consular Affairs services• SharePoint 2010 site configuration, taxonomy, collaboration, workflow, reporting, content types, and content management• Tier 3 support for all enterprise services handled by the DEDM group• Architecting and development of an error tracking system ensuring the correct capturing of metrics and appropriate creation and display of dashboards• Responsible for the development and implementation of NIEM compliant SOA services• Responsible for accurate and timely completion of assigned tickets Show less Accountable for the investigation and application of security settings to Microsoft CRM Dynamics 2013, SQL Server 2008 R2, Microsoft ADFS, and proxy servers utilizing Defense Information Security Agency provided Security Technical Implementation Guides in order to receive ATO status from the OCIO. Over 930 unique settings, processes, and procedures were analyzed and implemented in order to achieve this goal• Lead of 5 specialists• Remediation of STIG and Nessus scan results• Modification of server, system, and application configuration to align with OCIO standards• Implementation of single sign-on CAC authentication• Implementation of IIS proxy servers supporting CLM application Show less Accountable for timely completion of all deliverables scheduled within task orders assigned to both SharePoint Acquisition Intranet team and ActioNet DOE PMO SharePoint team. This includes management of project from both technical and logistical perspectives ensuring that resources are available and properly targeted throughout period of performance. Deliverables within assigned task orders include system operations, system maintenance, custom feature development, successful completion of security audits, and creation of supporting documentation.• Manager of 4 SharePoint technicians; 2 on Acquisition Intranet and 2 on PMO Support• Primary point of contact and technical lead accountable for system architecture and design• Accountable for general team management, including the delegation of tasks, timely completion of tasks by team members, and the removal of impediments• Accountable for proper gathering and classification of new requirements, establishment of and adherence to project timelines, and effective communication between the client and team members• Accountable for the proper design and implementation of custom solutions and added functionality• Accountable for the successful completion of periodic system security audits and the resolution of identified security vulnerabilities• C#, HTML, JavaScript, .NET, SQL, Microsoft SharePoint 2013, Visual Studio 2008/2012, SQL Server 2008/2012, MS Server 2008 R2/2012, Hyper-V, VMWare, Linux ESXi 4.0, PowerPoint Storyboarding, IIS, SharePoint Designer, TOAD, BMC Remedy• SharePoint 2013 Installation, configuration, upgrade, architecture, site template customization, Site definition customization, taxonomy, content management, collaboration, workflow, custom web parts, reporting, Search, master pages, content types, features, solutions, UI branding• SharePoint 2013 development from small applications to complete enterprise solutions• Design and maintenance of production, development and staging environments Show less Responsible for the design and implementation of custom hardware and software solutions within an agile development environment through the adherence to Scrum methodology. These custom solutions range from small SharePoint repository projects, to integrating system databases into a single virtual data warehouse in order to automate business processes across silo systems. • Lead of 4 specialists• C++, C#, SQL, Perl, HTML, JAVA leveraging Agile software development using Scrum methodology• Responsible and accountable for the success of all stages of the software product lifecycle• Microsoft SharePoint 2010/2013, Visual Studio 2008-2012, SQL Server 2008/2012, MS Server 2008 R2/2012, Hyper-V, VMWare, Linux ESXi 4.0, PowerPoint Storyboarding, IIS, SharePoint Designer, InfoPath• SharePoint 2010/2013 Installation, configuration, upgrade, architecture, site template customization, Site definition customization, taxonomy, content management, collaboration, workflow, custom web parts, reporting, Search, InfoPath forms, master pages, content types, features, solutions, UI branding• SharePoint 2010/2013 migration of corporate resources from existing SharePoint or Web-based technologies• SharePoint 2010/2013 development from small applications to complete enterprise solutions• Custom software solutions integrating previously silo systems• Development and maintenance of web-based applications• Design and maintenance of production, development and staging environments• Management of Cisco ASA Firewall, DNS, and SSL Certificates in coordination with support team• Tier 3 support supplementing IT Support department resources Show less Responsible for the installation and maintenance for all ActioNet HQ hardware and software, corporate networks including PBX systems as well as SharePoint 2007 – 2010 and other application development, administration and training. • Lead of 2 system administrators• MS Server 2003 - 2008 R2, Linux ESXi 4.0, MS Client XP - Win 7 installation and support• HP G4-G7 Servers, Cisco ASA 5510 Firewalls, HP ProLiant PoE switches installation and support• AD, Exchange 2010, Windows Deployment Services, CRM management and support• PDA/Smartphone management and support, Altigen PBX Telephony• Software installation/support: Office 2007-2010, Adobe, Deltek, Impromptu, GCS Premier, etc.• Hardware installation/support: Dell OptiPlex/E Series, HP, Gateway, Sony• A/V production and live feed distribution to various satellite sites• VMWare, Hyper-V deployment and maintenance• PXE Boot/Windows Deployment Services design and implementation• iVantage HRIS system administration and corporate support• Cross-platform process workflow development and implementation• SharePoint Site administration and user support and SharePoint Designer 2007/2010• SharePoint training for ActioNet employees• Internal and external website design and maintenance• Custom software development and implementation• Security policy design and implementation• Maintenance of multiple facilities• Architecting and development of an invoice system ensuring the correct capturing of metrics and appropriate creation and display of dashboards• Research and design of services (DR, PBX Upgrade, SharePoint, COTS Applications) • Responsible for accurate and timely completion of assigned tickets Show less

  • Director of Software Development

    Jul 2021 - Dec 2021

  • Service Delivery/Quality Assurance Manager

    May 2020 - Jul 2021

  • Transition Manager

    Feb 2020 - May 2020

  • Service Support Manager

    Sept 2018 - Feb 2020

  • DevOps Manager

    Mar 2017 - Sept 2018

  • Sr. Solutions Developer/SharePoint Team Manager

    Aug 2015 - Mar 2017

  • Sr. Solutions Developer/Team Lead

    Apr 2015 - Aug 2015

  • Sr. Solutions Developer/Team Manager

    Nov 2013 - Apr 2015

  • Solutions Developer/Team Lead

    Jun 2012 - Nov 2013

  • Systems Administrator/Team Lead

    Jun 2010 - Jun 2012
• 

  Nexus Technologies, Inc.

  Apr 2012 - Jul 2014

  Systems Administrator and Technical Consultant

  Responsible for the installation and maintenance of Nexus servers, infrastructure, and networking equipment. Accountable for the migration of physical servers to virtual machines and engineering of new data center including electrical infrastructure, storage system, Ethernet network, and power failure backup system. Responsible for the configuration and maintenance of the Cisco ASA 5055 firewall.• Installation, configuration, and maintenance of HP G6s, Cisco ASA 5505, and Linksys networking equipment• Breakdown, transport, and installation of all equipment between old data center location and new location• Conversion of ACE Pentium 4 and Dell PowerEdge 1750 physical servers to VMWare virtual machines• Microsoft Server 2008/Windows Server 2000/2003, VMWare, Cisco ASDM• Network, Microsoft Active Directory, CISCO VPN, and domain configuration and maintenance• Provide end user support as needed for company services Show less

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  AT&T

  Jan 2022 - Jul 2022

  Senior Applications Sales Executive - Federal Voice and Collaboration

  Augmented the enterprise sales pipeline for federal customers of AT&T’s unified collaboration product line, improving partner relationships, providing critical services to federal agencies.• Won $35M bid leveraging multi-team collaboration within first 3 months.• Over $1M in new revenue and over $67M in total billed revenue realized achieving 75% of annual quota within first 4 months.• Tailored the product lifecycle eliminating redundancies and improving team collaboration resulting in quicker time to billing and implementation. Show less

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  Intellect Solutions

  Jul 2022 - Jan 2024

  Test Automation Engineering Lead

  Architect of dynamic QA frameworks automated within Jenkins pipelinesproviding end to end testing of Drupal and Angular applications including backendAPI connections as well as repository entries resulting in an error-free go-liveprocessing over 2000 filings within the first hour of worldwide release.• Leveraging ReadyAPI, 10,000+ assertions performed against backend APIs, databases, datawithin AWS S3 buckets, and OpenSearch indexes, providing resilient on-demandregression and functional testing to the development teams.• Front end validation of multiple UI applications performed through Cypress scriptslaunched by Jenkins quickened testing duration and enhanced defect resolution accuracyshortening lifecycles each iteration.• Integration of Python-based data creation services into all Cypress and ReadyAPI testsimproved test case permutation coverage while greatly reducing test case maintenance.• TestEngine server installation, maintenance, and Jenkins pipeline integration allowed forstreamlined ReadyAPI test development, management, and deployment by multiple testers. Show less