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John Lopez

John Lopez

Customer Service Associate

Followers of John Lopez628 followers
location of John LopezKissimmee, Flórida, Estados Unidos

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  • Timeline

  • About me

    QA Data Analyst | Data Engineer

  • Education

    • Valencia Community College

      2009 - 2011
      Associate of Arts (A.A.) General Studies

      Focus on Philosophy

    • BloomTech

      2021 - 2022
      Data Science

      BloomTech Data Science is a 6-month course designed to teach the technical and professional skills the job market needs most. Live, online lectures are led by an experienced data scientist who trains on industry-current tools and techniques for the data science field. The Data Science course trains students in data analysis, predictive modeling, data engineering, and machine learning using Python and SQL coding languages with various librariesStudents also gain fundamental… Show more BloomTech Data Science is a 6-month course designed to teach the technical and professional skills the job market needs most. Live, online lectures are led by an experienced data scientist who trains on industry-current tools and techniques for the data science field. The Data Science course trains students in data analysis, predictive modeling, data engineering, and machine learning using Python and SQL coding languages with various librariesStudents also gain fundamental computer science skills and have the chance to build and contribute to real products with a team of students. Show less

  • Experience

    • Aon Hewitt

      Sept 2011 - Dec 2015
      Customer Service Associate

      •Provided empathetic support to resolve tier-II health insurance issues, successfully de-escalating over 15 customer concerns daily.•Efficiently enrolled clients' employees and retirees in company health insurance benefits up to 25 times daily, delivering detailed descriptions of health benefit plan options.•Maintained strict HIPAA security protocols while expertly handling customer inquiries related to qualifying and health insurance issues.

    • Shipt

      Sept 2015 - Jun 2020
      Shopper

      * Obtained a high satisfaction rating of 4.9 out of 5 by managing groceries delivered to up to 10+ customers per day* Maintained strict customer dietary requests and on-time deliveries within 15 minutes to ensure fresh grocery items

    • Filtration Group

      Mar 2016 - May 2017
      Customer Care Advocate, Environmental Air Division

      •Ensured precision in managing current customer's physical and digital account data, providing crucial references for seamless new order processing.•Developed comprehensive training materials for new employees, streamlining onboarding procedures and fostering a smooth integration into the tech-centric work environment.•Executed daily processing of $20,000+ orders for state and local governments, meticulously overseeing each transaction to ensure accurate and timely product delivery. Show less

    • AmeriLife

      Aug 2022 - now
      QA Data Analyst

      * Developed stored procedures using T-SQL to update and maintain the data dictionary for pre-staging, staging, and EDW* Utilized Microsoft Master Data Services to manage and maintain a master set of Amerilife’s Data* Onboarded new software such as Exasol and Topbraid Edg to replace SQL Server and Master Data Services* Tested the integration and movement of data from SQL to Exasol* Currently manage and maintain Topbraid Edg* Worked with the Data Science team to develop Data Quality Controls Show less

  • Licenses & Certifications