Ivan Palalia

Experience

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  JR West

  Jan 2008 - Jan 2014

  Operations Supervisor

  Demonstrated innovation through planning, production, and evaluation of events and collaboration opportunities. Personally created foundational processes for evaluation and assessment, which previously did not exist. *Conducted training on POS systems in North America and coordinated system and workflow best practice orientations for 300+ employees. Implemented more efficient inventory tracking processes by creating an automated ordering system (Excel Macros and Pivot Tables), and SaaS applications (Smartsheet, Salesforce)*Monitor performance, highlight trends and analyze causes of unexpected variance Show less

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  DARDEN

  Jan 2014 - Jan 2018

  Sales Specialist

  Created durable success by making informed recommendations to team members and guest♦ Demonstrated ability to collaborate with other departments and build strong working relationships♦ Coordinated training on different POS systems, promptly address customer service issues and refer customers to management or other departments when necessary.

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  Expedia Group

  Jan 2018 - now

  Product Operations Administrator and Analyst

  Maximized operational efficiency by upgrading a semi manual data load process into an App where partners could do so automatically, this reduced labor and errors significantly and boosted productivity by 80%*Developed tools/apps (In ServiceNow platform/Independent) and reports to help analyze actuals and forecasts. Identify potential areas of risk and opportunity to management, and provide recommendations to drive business results and achieve financial goals.*Outstanding computer skills (Excel/Macros, Full Stack development, and modeling skills, Tableau and custom built dashboards).*Effectively communicate at all levels, including senior leadership, with excellent verbal and written communication skills. Show less