Michael Sinsabaugh

Experience

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  Integrated Concepts and Research Corporation

  Apr 2003 - Sept 2008

  Assistive Technologies Support Center Manager

  Mr. Sinsabaugh was employed to establish a new support center to provide the SSA EWD with resolutions to their IT technical issues. This support center provided assistance to approximately 2400 users spread across the United States and Puerto Rico. The foremost consideration of this support center was resolution of customer issues. As such, the processes and procedures developed, the knowledgeable staff hired, and the support center environment allowed for an 80%+ call resolution rate.

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  G&B Solutions, Inc.

  Oct 2008 - Sept 2012

  Program Manager

  Mr. Sinsabaugh was employed to provide program management and service center management for an existing contract taken over by G&B Solutions Inc. In addition to day to day management of the contract and service center, Mr. Sinsabaugh was called upon to transition existing practices and procedures to conform to G&B Solutions policy as well as coordinate with other G&B Solutions departments to affect a transition that was transparent to the customer.

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  Business Information Technology Solutions (BITS), Inc.

  Oct 2013 - Apr 2016

  Helpdesk Manager

  As the support center manger for BITS IT support contract for the Defense Contract Audit Agency (DCAA) I provided guidance for the support center operations transition from the incumbent to BITS. Due to contract award issues the transition was conducted without the benefit of transition activities from the incumbent.

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  Deleware Nation Industries

  Jun 2018 - now

  Support Center Manager

  This support center services a number of DOD offices across the United States and provides support to forigen partners. All levels of support are provided on this contract