Ari Olson

Experience

• 

  Sutter Shared Services

  Dec 2013 - Feb 2021

  • Customer Service Supervisor

    Oct 2015 - Feb 2021

  • Customer Service Team Lead

    Mar 2015 - Oct 2015

  • Patient Service Representative

    Dec 2013 - Mar 2015
• 

  Sutter Health

  Feb 2021 - now

  Operations Manager

  I manage multiple departments within the Sutter Health contact center supporting teams such as Human Resources, Accounts Payable & Supply Chain, Document Management Center, and Patient Access focused on Vaccine Scheduling. My responsibilities to these groups include: - Maintaining Service Level Performance- Delivering on KPIs (Quality, Error Rate, Handle Time, and Productivity)- Managing Staffing Requirements based on Shrinkage and Volume Trends- Continuous Process Improvement- Employee Satisfaction (morale, development, engagement, enablement, empowerment, etc.)- Project Implementation- Human Resources- Onboarding/Preboarding Workgroup- Quality Workgroup - Best Employer in the Nation Workgroup Show less