Martel Williams

Experience

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  United States Air Force

  Aug 1999 - Mar 2007

  Support Services Specialist
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  IAP Worldwide Services

  Jan 2009 - Mar 2012

  • Logistics Manager

    Jul 2011 - Mar 2012

  • Water Delivery Manager

    Oct 2010 - Jul 2011

  • Lodging Manager

    May 2009 - Oct 2010

  • Lodging Specialist

    Jan 2009 - May 2009
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  Harris ITS

  Mar 2012 - Sept 2012

  Logistics Specialist
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  Harris Corporation

  Sept 2012 - Aug 2013

  Help Desk Technician II
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  EMW

  Sept 2013 - May 2014

  Help Desk Technician II
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  ECC

  Aug 2014 - Dec 2015

  Site Security Manager/IT Specialist I
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  Hewlett Packard Enterprise

  Feb 2017 - Apr 2018

  Field Service Technician

  HPE Servers and Storage Maintenance:Troubleshot, maintained, and repaired HPE servers and storage arrays, ensuring secure and efficient operation.Performed command-line interface actions to start/stop services and processes for HPE 3PAR customers, maintaining system integrity and security.Incident and Service Request Management:Managed and resolved incidents and service requests, ensuring timely response and minimal disruption to operations.Worked closely with the dispatch center to provide accurate maintenance windows for services, ensuring coordinated and efficient issue resolution.Technical Documentation and Reporting:Tracked and documented all work performed, ensuring accurate reporting and maintaining detailed records for audit and compliance purposes.Communication of Technical Information:Effectively communicated technical information to both technical and non-technical personnel, ensuring clear understanding and collaboration.Wi-Fi Network Assessment:Conducted 2.4 and 5 GHz Wi-Fi site surveys using Ekahau software, creating heat maps of Wireless LAN Controllers (WLC) and Access Points (APs) to assess signal strength and identify areas for improvement.Recommended and implemented enhancements to improve network performance and security.Hardware Discrepancy Identification:Identified hardware discrepancies with a 99% success rate in ordering replacement parts, ensuring high customer satisfaction and system reliability.Cybersecurity Compliance:Ensured all maintenance and repair activities complied with cybersecurity standards and best practices, maintaining the security of IT infrastructure.Technical Skills:HPE Servers and Storage ArraysCommand-Line Interface (CLI)Wi-Fi Site Surveys using Ekahau SoftwareIncident and Service Request ManagementTechnical Documentation and Reporting Show less

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  General Dynamics Information Technology

  May 2018 - May 2021

  Tech Control Technician II

  Communication Systems Installation and Maintenance:Fabricated, installed, maintained, and repaired electronic, mechanical, and other types of components and equipment to ensure seamless communication systems operations.Provided intermediate hands-on support for installations, repairs, troubleshooting, and maintenance of communication systems/equipment, ensuring minimal downtime and operational efficiency.Problem-Solving and Technical Expertise:Applied technical knowledge to solve complex problems, understanding the interrelationships of circuits and exercising independent judgment in performing tasks related to communication systems.Managed and maintained NET Promina equipment, KG, KY, KIV, and related ancillaries, ensuring secure and reliable communication channels.Network Management:Configured and troubleshot Cisco routers and switches, maintaining robust and secure network infrastructure.Managed patch panels, maintenance panels, and fiber optic modems/interface cards, ensuring optimal connectivity and performance.Security Compliance:Held Security+ certification, meeting DoD 8570.01-M certification requirements for cybersecurity professionals.Achieved Cisco Certified Network Associate (CCNA) Routing and Switching or Service Provider certification, demonstrating advanced networking skills.Operational Support and Reporting:Ensured compliance with security standards and protocols, maintaining the integrity and confidentiality of communication systems.Reported and documented work performed, contributing to accurate and detailed operational records.Provided comprehensive support in alignment with the Department of Defense’s mission to ensure national security.Utilized cutting-edge technology and internal resources to drive professional growth and career development. Show less

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  TSS Solutions

  May 2021 - Jul 2022

  Senior System Administrator

  User Identity and Certificate Management:Performed user identity and eligibility validation, assisting users with DD Forms 2842.Gathered and forwarded user registration information to Registration Authority (RA) and Local Registration Authority (LRA).Assisted users with downloading and installing their certificates, providing training on proper storage and usage.Reported suspected compromises or loss of private keys to RA/LRA, maintaining the integrity of security protocols.Public-Key Infrastructure (PKI) Maintenance:Updated and maintained PKI certificates in Active Directory domain, ensuring compliance with security standards.Security Clearance and Certification:Held Secret Clearance, demonstrating a high level of trust and responsibility.Complied with DoD 8570.01-M Information Assurance Technician Level 2 baseline and computing/networking environment certification requirements.Trusted Agent Responsibilities:Installed, upgraded, configured, and maintained hardware/software, including NetApp, servers, desktops, and DoD standard operating systems.Utilized automated systems like SCCM, ACT, and ACAS for configuration management and updates, ensuring system security and efficiency.Standard Operating Procedures and Account Management:Maintained operational, configuration, and other SOPs, ensuring consistency and compliance with security standards.Managed Windows user accounts, assisting end users with account issues via Active Directory.Security Standards and Compliance:Applied general knowledge of system hardening and configuration support, ensuring compliance with security standards.Incident Tracking and Reporting:Experienced with Remedy for tracking and reporting incidents, ensuring timely resolution and documentation.Network and System Expertise:Extensive experience with NIPR, and SIPR for Air Force systems, ensuring secure and reliable communication. Show less

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  Cybalt

  Jan 2023 - now

  SIEM Platform Stability and Health:Maintain and ensure the stability and health of SIEM platforms, providing regular updates and clear communication to relevant stakeholders.Monitored system capacity to prevent resource issues, ensuring uninterrupted platform performance.Incident Diagnosis and Resolution:Diagnose and resolve incidents related to the security platform, partnering with stakeholders within Black Box, customer organizations, and third-party providers.Ensured platform issues were resolved within SLA, minimizing service impact.Performance Improvement:Assessed the impact of all platform-related changes, identifying and implementing proactive measures to enhance performance where cost-justifiable.SIEM Alarm Management:Enabled new SIEM alarms from inception through tuning, ensuring optimal alarm functionality through regular testing.Proactively and reactively managed alarms and log sources for all clients on the platform.Client Onboarding and Platform Upgrades:On-boarded new clients, guiding them from deployment to business as usual, ensuring seamless integration.Oversaw upgrades and changes on the SIEM platform, maintaining platform integrity and functionality.Connector Building and Data Source Integration:Built connectors and wrote parsers to ensure effective data integration.Understood various data source components and relevant events, effectively integrating and onboarding data sources.SIEM Technologies and Security Tooling:Hands-on experience with Azure Sentinel and Securonix, leveraging industry-leading SIEM technologies for enhanced security.Technical Proficiencies:Experienced in Linux administration, web server platforms, and network management, providing a robust technical foundation.Cloud infrastructure management, ensuring secure and efficient cloud operations.Customer Interface and Service Quality:Demonstrated a strong record of interfacing with customers, consistently providing high-quality service outputs. Show less Incident Monitoring and Analysis:Monitored and analyzed security incidents, ensuring rapid detection and response within defined SLAs.Responded to alerts from various monitoring/detection systems and platforms, maintaining high standards of incident management.Content Development and Fine-Tuning:Created and fine-tuned security content based on requirements, enhancing the effectiveness of security measures.Developed use cases for security incidents, ensuring comprehensive coverage and preparedness.Incident Description and Recommendations:Provided detailed incident descriptions and recommendations in line with security best practices, improving overall security posture.Coordinated with support teams and cross-domain experts to resolve technical issues efficiently.Reporting and Client Communication:Generated and submitted daily, weekly, and monthly reports from SIEM tools, providing clients with thorough analysis and insights.Interacted with users and coordinated with different technology teams to drive security incidents to resolution.24/7 Shift and Alert Response:Demonstrated willingness to work in a 24/7 shift environment, ensuring continuous security monitoring and incident response.Analyzed data and events within SIEM or SOAR systems for prioritization and priority elevation, ensuring critical incidents receive immediate attention. Show less

  • Cybersecurity Engineering Manager

    Feb 2025 - now

  • Cybersecurity Administration Engineer

    Oct 2023 - Feb 2025

  • Information Security Analyst

    Jan 2023 - Oct 2023