Darshana Malpathak

Experience

• 

  Mphasis

  Oct 2009 - Jun 2010

  Techinical Support Associate

  Client : Symantec Tech. Sup. Associate:18 months of experience in Service Desk operations. Voice and Accent trained and Trained on Symantec processes. It was a one call centre for all the IT solutions.Role and Responsibilities: - Conduct regular trend analysis to understand Escalation shortcomings and improvise accordingly.Responsible for managing training for new hired in the team. - Conducted New Joiner Induction, project specific training, VPN trainings, KT on Remedy Ticketing tools etc.- Worked as Escalation Manager for all Incident/Change Management and issues as a part of escalation management team.- Build good working relations with Asia, Europe and Americas based teams, maintaining good relationship and healthy communication.- A key player in the successful transition of Service Desk from Symantec to Mphasis. Show less

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  Accenture

  Jun 2010 - Mar 2014

  Client : Accenture Internal Project Role and Responsibilities:- Project internal Time keeping, Tracking leaves, Adding new Engagements and Projects.- Weekly reporting like Forecasting Reports, Milestone Reports, Billing Calculations, Training Hours Etc.- Hands on the tools Access Database, MS SQL and Sharepoint. - Creating the queries for tracking the project progress.- Creating the modification of the Project dashboard and tracking the defects.- Facilitating the daily call with the team on the project updates.- Implemented the VBA and QTP automation and brought $10,000 saving project.- Skills: VBA, MS SQL and QC Show less Client : TD BankRoles and Responsibilities : . Test Data Management This is a Testing project that facilitates the client to test the new product/ modified functionality. The Test data management team is involved in the Data creation needed for the testing of these entities and maintaining their data for the any further use.Role:- Analysis of the request received form the testing team, identify what and how much amount of data is required. - Estimating the requirement as per the requirement analysis.- Creation of the Test data in the distributed system as per the testing scenario.- Maintaining the data in the Access data base.- Constant effort to automate the data creation work using Excel, VBA, Macros, REXX and QTP. Show less Client : TD BankRoles and Responsibilities:- Software DeveloperThis is a modernization project that facilitates the client to adapt to a new technology. This project will convert the entire program which is currently running on Mainframe to Linux platform which supports MF COBOL. Role:- Gathering business requirement by directly interacting with client- Breaking and analyzing these requirements to categorize them in High level design and detail level design documents.- Ensuring that code changes are being done based on the detail level design.- Writing test scripts to cover the impacted code changes.- Creating data for the test cases mentioned in the test plans.- Testing activities and their UTR documentation. Show less

  • Project Management Officer

    Dec 2013 - Mar 2014

  • Test Data Manager

    Feb 2013 - Dec 2013

  • Software Engineering Analyst

    Jun 2010 - Feb 2013
• 

  Accenture

  Aug 2014 - Oct 2016

  Project Management Officer - TeamLead

  Client : Coca ColaRoles and Responsibilities:- PMO Mobilization and Service delivery.- MIS generation, reporting, analytics and tracking of software development phases for the client.- Regular coordination with the client team for various deliverable's and publishing dashboards on project performance.- Facilitating the daily call with the testing team on the project updates and tracking of Incidents and Defects.- Resource management, tracking the open resource hiring demands, conducting the interview's and helping the Accenture internal or external hire.- Resource On boarding and off boarding.- Facilitation of new joiner induction.- Resource access management.- Capacity Planning and Seat allocation.- Asset Managment.- MSPS plan creation and maintenance.- Project Timesheet Management - Expertise in MS Project, MS Excel, ClearQuest and ABACUS.- Driving the asset automation team to identify, and analyze existing project requirements, and develop assets which may be reused for other projects as well. Show less

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  EY

  Jun 2021 - now

  PMO Senior Consultant: - PMO consultant for a project build and implement a customized SAP solution (Mercury implementation) for all the EY member firms.- Supporting the build and change management process to drive the project lifecycle. - Manage change request timelines, identify engagement risks and discuss them with leadership to ensure effective risk mitigation planning.- Revised and streamlined the existing change request process – redesigned the change request tracker to capture relevant information and status for effective decision making.- Utilize the redesigned tracker to improve review effectiveness.- Collaborate with subject matter experts across the projects for continuous learning and growth.- Managed the cadence for the solutioning elements and structuring project completion status, key focus areas and risk for the leadership updates.- Help in maintaining the resource and demand management.- Mange the HP ALM repository for the Project. Show less

  • PMO Lead Advance Manufacturing and Mobility Sector

    Mar 2024 - now

  • Engagement Manager

    Feb 2024 - now

  • PMO Lead

    Jun 2021 - now