William Wilcox

Experience

• 

  University of South Alabama

  Oct 2017 - Dec 2019

  Cerner Activation Specialist
• 

  Cerner Corporation

  Mar 2021 - now

  Go-Live Consultant

  *Trained classes For United States Veterans Affairs on the followingsubjects: Revenue Cycle Foundations; Power Chart; MMR & APP BarApplications; Insurance Verification; Registration & Scheduling; Virtualand On Campus Using Adobe Connect•Used Microsoft Excel to develop inventory tracking spreadsheets.• Supervised team of 300 staff members.• Resolved product issue through consumer testing.Collaborated with vendors to locate replacement components andresolve advanced problems.•Increased sales by educating prospects on benefits of products andservices in comparison to competitors.•Maintained servers and systems to keep networks fully operationalduring peak periods.•Worked with software development team on reported errors and bugson newly released software and assisted in deployment of release fixes.•Broke down and evaluated user problems, using test scripts, personalexpertise and probing questions.•Patched software and installed new versions to eliminate securityproblems and protect data.•Helped streamline repair processes and update procedures for supportaction consistency.•Followed up with clients to verify optimal customer satisfactionfollowing support engagement and problem resolution.• Maintained energy and enthusiasm in fast-paced environment.• Configured hardware, devices and software to set up work stations for employees.• Collaborated with team members to achieve target results.Prepared variety of different written communications, reports anddocuments.Created and implemented new training initiatives such as onlinemodules, interactive software, language labs and online programs,assuring continuous training to employees to promote long-termexcellence.•Liaised between executives and entry-level works, facilitating smoothcommunication.•Developed new training programs such as online modules, interactivesoftware, language labs and online programs and provided ongoingtraining to staff. Show less