Gabriela Rodriguez

Experience

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  Grassroots Gym

  Jun 2017 - Nov 2018

  Business Manager

  Managed all emails, phone calls, and scheduling for every client and new customer with our network of trainers on a daily basis.Served as the face of the organization and ensured all clients had positive experiences while cascading the company's core valuesMaintained a time-sensitive and highly efficient work ethic, while being a team player by communicating the needs and concerns of the trainers to the owners and vice versa.Maintained the company's website and socials to ensure successful marketing campaigns and entice new business.Designed and organized, the companies merchandise and branding to highlight against the competition and create a consistent image across the staff. Show less

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  Transfix

  Nov 2018 - Apr 2020

  Sales Development Manager

  Responsible for connecting carriers with freight across the country for accounts across the company's customer base.Created and maintained relationships to ensure our customers' needs are met, along with the carriers that move their freight.Determined performance against metrics for cost per miles, empty miles and levels of service.Consistently met company and department objectives within time constraints by converting over 25 clients a week.Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues that arose with clients, carriers, and warehouse staff. Show less

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  Roofstock

  Oct 2020 - Jan 2024

  Senior Customer Care Representative

  Responsible for providing a seamless, full-service experience for homeowners and residents daily across Roofstock’s 10,000s of homes nationwide through the CRM. Working cross-functionally with various internal teams & external customers to resolve issues that arise pertaining to move out processes. Maintaining and managing the database to facilitate quick and easy move out process and process returns of deposits and move out inspections.

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  ZeroFox

  Jun 2024 - now

  Client Experience Manager