Raymond Tan

Experience

• 

  Resorts World Sentosa

  Oct 2009 - now

  Responsible for specific area management within the park. In addition to communicating needs with department team members as well as other departments, ensures that each attraction in area is running efficiently, adhering to proper procedures and policies and ensuring attraction operating budgets are met.• Provides performance counseling, coaching, motivation and performance reviews to the Park Service team members.• Participates in development, planning and implementation of systems and facilities in relation to cleaning and maintaining the park.• Prepares updates, reports and presentations to Senior Management • Interacts with outside vendors and consultants to procure products and services for continual improvement of park cleanliness and safety.• Gather guests’ feedbacks and demands to facilitate the understanding of business trends and growth opportunities for the park Show less Responsible for specific area management within the park. In addition to communicating needs with department team members as well as other departments, ensures that each attraction in area is running efficiently, adhering to proper procedures and policies and ensuring attraction operating budgets are met.• Provides performance counseling, coaching, motivation and performance reviews to the Park Service team members.• Participates in development, planning and implementation of systems and facilities in relation to cleaning and maintaining the park.• Prepares updates, reports and presentations to Senior Management • Interacts with outside vendors and consultants to procure products and services for continual improvement of park cleanliness and safety.• Gather guests’ feedbacks and demands to facilitate the understanding of business trends and growth opportunities for the park Show less To Lead and supervise a team of crew of the Park Services department to ensure smooth running of operations in the park with emphasis in Custodial Services and Park Ambassador role. • Provides performance counseling, coaching, motivation and performance reviews to the Park Services team members. • Exercise discretionary operational decisions. • Ensure that the team members are complied with the Standard Operating Procedures of Universal Studio Singapore.• Ensure that the respective area are well managed in terms of show ready and safety of the area , this is to ensure that facilities are all working and well maintained this is to deliver a memorable guest experience. Show less Manage, coach and motivate the Crew and Leads in more than one Attraction ride / show; Ensure safe and efficient operations in compliance with the safety standards and operating procedures and ensure optimal manning level; Lead and guide the team to provide friendly guest experience.• Exercise discretionary operational decisions. • Ensure that the team members are complied with the Standard Operating Procedures of Universal Studio Singapore.• Reviewing of the current Standard Operating Procedure on the Attraction ride/show, to ensure updates to current state.• Ensure that the respective area are well managed in terms of show ready and safety of the area , this is to ensure that facilities are all working and well maintained this is to deliver a memorable guest experience. Show less

  • Assistant Manager - Attractions Park Ambassador

    Jan 2019 - now

  • Area Manager - Attraction Park Services

    Feb 2014 - Dec 2018

  • Team Manager - Attraction Park Services

    Jan 2012 - Jan 2014

  • Team Manager - Attraction Operations

    Oct 2009 - Dec 2011