Maqsood Khan

Experience

• 

  A. Abunayyan Group, Saudi United For Mechanical Electrical & Electronics Industries Corp.(ECO)

  May 2003 - Jul 2005

  Senior Exchange Administrator

  Managing network and Exchange server and active directory server.

• 

  Novartis

  Jun 2005 - now

  January 2012 – Present (4 years 2 months)|RiyadhPossessing fine knowledge of the Services industry ensuring that the internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer Service Level Agreements. service life cycle management which includes service & technology life cycle management, architecture, service level management & process improvements, demand & capacity management, innovation, supplier & contract management, benchmarking, etc. Delivery of efficient and highly available IT Services. Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the tower.) Securing compliance with service related SLAs (Service Level Agreements, OLAs (Operational Level Agreements) and UCs (Underpinning Contracts). Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service. Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service • Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed . Provides reporting and metrics on performance of service . Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution. Possessing valuable insights, keen analysis and team approach to implement best practices to achieve business excellence Excellent decision making skills with a positive approach Dedicated and highly ambitious to achieve personal as well as the organizational goals Friendly with an upbeat attitude Show less January 2012 – Present (4 years 2 months)|RiyadhPossessing fine knowledge of the Services industry ensuring that the internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer Service Level Agreements. service life cycle management which includes service & technology life cycle management, architecture, service level management & process improvements, demand & capacity management, innovation, supplier & contract management, benchmarking, etc. Delivery of efficient and highly available IT Services. Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the tower.) Securing compliance with service related SLAs (Service Level Agreements, OLAs (Operational Level Agreements) and UCs (Underpinning Contracts). Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service. Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service • Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed . Provides reporting and metrics on performance of service . Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution. Possessing valuable insights, keen analysis and team approach to implement best practices to achieve business excellence Excellent decision making skills with a positive approach Dedicated and highly ambitious to achieve personal as well as the organizational goals Friendly with an upbeat attitude Show less

  • Site Infrastructure Manager

    Jan 2013 - now

  • Site Infrastucture Manager

    Jun 2005 - now