Mohammed Imran

Experience

• 

  Emirates Computers

  Mar 2003 - Feb 2004

  Support Engineer

  Appointed as a support engineer for Emirates Computer to monitor and trouble-shoot Hardware and Software problems.Provided consultancy and troubleshooting hardware/software problems and Also provided support to different home users regarding the system and internet related issuesConfigure desktop/laptop systems, printers, scanners and other peripherals.Configure, install, diagnose network equipment, and servers (e.g., Windows 2000, 2003, or any Application servers).

• 

  Dnata

  Jul 2004 - now

  Senior cargo Agent

  • Working with multiple airline customers at the same time.• Managing Warehouse utilization• Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.• Responding to all airline customer complaints or queries in an efficient manner.• Visiting key clients to build relationships and identify their key needs.• Ensuring the efficient running of administration and office procedures.• Securing and alarming premises and monitoring security procedures.• Actively managing subcontractors to ensure that they perform in line with their contractual agreements. • Supervising the completion of all checks and documentation required by law. • Monitoring and tracking the flow of goods into the warehouse. • First point of escalation for customer in case of urgency or delay.• Responsible for Inventory Accuracy and Inventory counts.• Provide Productivity analysis and improvement plans• Development and improvement of internal and external processes• Provide solutions for productivity improvement, which helps in cost saving and efficiency• Monitoring documentation (import and export)• Daily planning for the resources available verses forecasted work load.• Effectively organize and allocate manpower to ensure flight loading is expedited as per priorities, that resources are allocated for optimum utilization; suggest and implement processes to improve warehouse effectiveness Show less