Experience

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  Optum

  Aug 2018 - Sept 2019

  Provider data management specialist 1

  As a Provider Data Management Specialist 1 my role was to load the provider and hiscontracts in Provider data management (PDM) software which helps hospitals and healthcare systems to track, centralize, and manage provider information through which theorganization used to approve the claims filled by provider.

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  Amazon

  Sept 2019 - Mar 2020

  Senior technical support specialist

  In the role of D2TS ( digital and devices technical support ) I was tasked with monitoringand maintaining the following Amazon devices (Alexa , Fire TV stick , Kindle, fire Tablet,Amazon Echo and all the Remaining Amazon devices) and networks some of the Responsibilities include but not limited to are.Maintaining the Amazon devices and troubleshooting of the firmware remotely across USA, UK, AUSTRALIA. Providing the Customer with the utmost Care for their queries and resolve them within TAT. Show less

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  Carelon global solutions india

  Jun 2020 - now

  Conducted thorough audits on claims processing, resulting in the identification of opportunities for process improvement and error reduction.Facilitated GEMBA sessions and provided constructive feedback to managers, contributing to the enhancement of claims processing efficiency.Successfully analyzed test failures, determined root causes, and implemented effective solutions to resolve issues promptly.Effectively assessed functionality, performance, reliability, and stability of associates and processes through audits.Implemented improvement plans and guided the operations team to enhance overall performance. Show less

  • Quality Control Analyst

    Aug 2022 - now

  • Claims Associate

    Jun 2020 - Aug 2022