Experience

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  Best western® hotels & resorts

  Feb 2013 - Aug 2014

  Guest services representative

  -Public relations and strategic alliances improving the guest experience by increasing the complementary services.-Coordinate different services to exceed the external and internal requirements.-Audit daily transactions at front desk, operational and guest service area .-Promote the company loyalty program.Achievements- Implement concierge area, strengthen partnerships with local nearby places such as restaurants, coffees bar, tour guides and spas

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  American express

  Sept 2015 - now

  -Develop and execute sales strategies to expand Latam corporate portfolio.-Managing a sales team, providing guidance to achieve performance goals.-Maximize revenue streams by up & cross selling value-added products on T&E and B2B.-Identifying business opportunities and potential sales leads.-Lead and deploy recurrent billings campaigns to drive spend stimulation.Achivements:-2024, team target sales over-achieved in 155% representing US $9.5M new volume.-2024, 1st to create and execute communication campaigns targeting e-managed portfolio, as a result engagement increased by 25%.-Articulate share service center strategy in MX, CR & CO to win regional deals. Show less -Drive sales and footprint expansion for LAC global portfolio.-Build long term relationships at senior level to position American Express as key partner.-Position payment solutions to improve client financial ratios and streamline processes.-Lead projects leveraging technology to enhance customer experience, creating scalable sales opportunities across the region.Achievements:-Relocated to Mexico city to consolidate and mentor the new sales team in North Latam. -1st in the region to implement an API payment solution, as a result US $1.5M-2022, target sales over-achieved in 120%, representing US $4.5M -2022, portfolio sales growth 110%, representing US $40.6M. Show less - Drive sales to expand the global corporate portfolio through different payment solutions.- Develop and implement sales plans according to regional/global alignments.- Analyze data to identify B2B opportunities.- Project planning to accelerate activities to keep pipeline updated meeting the sales target.Achivements:-In 2021, Portfolio sales growth 9% YOY, representing US $25M.-In 2021, implemented pharmaceutical meetings strategy, as a result US $1.3M.-Active member of the innovation council to develop new business ideas. Show less

  • Team Leader Account Development - Latam

    Dec 2023 - now

  • Sr. Regional Account Development – Latam & Caribbean

    Apr 2022 - Dec 2023

  • Account Executive- North Latam

    Sept 2015 - Apr 2022